Ganesh Perumal Email & Phone Number

• Analysing and understanding the Business Requirement and preparing the test scenarios.• Effort Estimation for the process.• Taking responsibility for quality check of the output file and delivering to the client on time.• Responding client mails and maintaining the reports for the deliverables and the details on each resource contribution to the project.• Supported the team to fix the solution related issues.• Involved in giving project specific trainings to juniors.• Currently handling 25 members.• Maintaining the MIS reports.• Preparing process related documents. • Processing inputs to vendors and collecting the output based on estimated dates.• Received star performer of the year award.

As a lead for transition team, I am accountable for conversion of pilot projects to LIVE. Business Advancement Group has given me an opportunity to work in various ecommerce projects, including catalog management, product data enrichment, attribution, product quality management, category mapping and more. Handling a team of 40, I have a track record for the most conversions and for delivering the files on time, every time.Major Responsibilities: Handling client calls Handling queries and escalations from client Sending daily, weekly & monthly reports to client Focusing on client delight and improving Client Satisfaction Index Handling complete cycle of project transition Designing work flow and process flow Deriving productivity and quality standards for the process Preparing project and delivery plans Training production and quality team on the processAchievements: Ability to understand client requirement during the transition phase and build business case Have handle a wide range of ecommerce projects for clients across the globe Have handle transition of Non-English Ecommerce websites Instrumental in deriving KRA/KPI for the team  Ability to keep the team motivated for successful project deliveries Have signed projects worth 100,000 USD in a span of 1 year Successful transition of long term partnership that paved way 3 year contracts

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