Ganesh Anandan Email & Phone Number

Perth, Western Australia, Australia

Perth, Australia

• Pricing parts based on Current Market trends, developed pricing model to effectively ensure profitability while keeping a check on Industry competition• Monitoring Sales from Contracted parts, analyzing ways to increase profitability by reducing cost of sales & adding parts to contracts• Monitoring sales trends of Contracted Customers & analysing the health of Contracts • Devising the best strategies to enhance business processes & performance• Extracting data from numerous sources, transforming & analysing before loading onto the Power BI platform to create intuitive & interactive reports & dashboards• Monitoring the business opportunities of account managers in sales force to reflect the actual sales and budgets • Business process mapping for entire the organisation to identify gaps and suggest improvements• Administering, developing (APEX) and Updating SalesForce CRM application to suit business requirements• Preparing critical SalesForce reports and Charts required by the management team and assisting account managers in meeting their monthly sales targets• Maintaining the Magento online store • SAP ECC6.0 ERP system data quality and migration• Coordinating with external IT service providers on behalf of the organisation

Perth

Developed a Patient Archival Information System for the department of Health during my semester break. I had built the application from scratch using Visual Studio 2008 (C# and .NET) and SQL Server 2008 as the back end. On entering the Patient's unique medical record number ; this application gives the various tests that a patient had undergone and displays the test results along with the other related details.

Chennai

• Assisted with the Development and maintenance of the Siebel CRM application which served as the global Customer Contact Centre Platform for Microsoft Mobiles (NOKIA)• Was the SPOC (Client facing) for technical issues arising from the regions of Europe (SITEL) and Asia (PCCW) – demonstrated excellent verbal and written communication skills• Interacted with client managers from Europe (SITEL) & Asia (PCCW) to gather functional requirements and had translated them into technical requirements and collaborated with the development team to analyse the viability of implementing the requirements • Migrated complex customer data from legacy systems onto the ERP platform using SQL scripts and UNIX shells - Typical number of records >6 million• Cleansed source data using SQL stored procedures before moving to the staging tables • Created automated workflows to minimize manual intervention • Managed the support mail box and phone by promptly responding, analysed issues and escalated when required• Logged, analysed, resolved application issues and problems - Used BMC ITSM tool and provided root cause analysis reports to Client Managers• Created queries, packages, stored procedures, triggers, functions in SQL to suit business requirements• Supported a windows based environment with certain functions in Unix, SharePoint and plenty of MS SQL • Was part of the scrum development team that followed Agile development• Tested interface integration issues using SOAP API • Created web services and resolved Critical application issues • Created support documents and technical reports • Created scripts to purge redundant data and free up storage space from the data warehouse without impacting its performance• Coordinated activities among a globally distributed team, along with a number of third party contractors/service providers and was the Production Support Team’s shift leader

Hyderabad Area, India

Bharath Sanchaar Nigam Limited (BSNL)BSNL is the largest telecom provider in India. This project dealt with the Pan India Customer data migration onto Siebel platform from various legacy applications such as Dotsoft etc.• Handled very large scale migration of complex telecom customer data onto Siebel platform• Created data cleansing SQL procedures to ensure validity and integrity of customer data• Liaised with rollout teams and district managers of various telecom circles• Successfully completed telecom certification• Performed UAT tests• Created a number of EIM scripts (IFB Files) to migrate data from EIM tables to Siebel• Groomed new joiners

Vellore Area, India

Successfully completed Infosys Campus connect program that taught potential graduates with various technologies and their real time applications in the software Industry. At the end of the program we were examined for our competency and I had successfully completed the training program.

Master'S Degree, Information Systems, 80.125%

Activities and Societies: Was a member of several clubs that made a social impact such as Curtin Volunteers (CV) , AIME etc Graduated.

Bachelor'S Degree, Computer Science And Engineering, Cgpa 7.56 / 10