Ganesh Selvarayar Email & Phone Number

Bengaluru, KA, IN

Bangalore Urban, Karnataka, India

Key Responsibilities:Lead the incident management team to handle the full lifecycle of incidents, from detection through resolution.Monitor and manage production incidents in a 24/7 operational environment, ensuring minimal downtime.Oversee critical and major incident bridge management, ensuring timely and effective communication and resolution.Implement.

Bangalore

• ITIL Framework implementationIncident managementProcess Re-EngineeringEscalation ManagementClient ManagementSIAM MethodologyQuality Management System
• Accountable for Critical and Major incident bridge handling
• Managing incident lifecycle, mailbox monitoring, production incidents to resolution in a 24/7 environment
• Addressing and triaging high profile incidents through bridges
• Ensuring appropriate functional and management escalation takes place as per the standards and procedures

Bangalore

Data Mining Exploratory Analysis Predictive analysis Modeling

Bengaluru Area, India

• Supervised an overall team of 30 members, successfully handled a dedicated team of 15 members.
• Managed E2E delivery of Testing. Test strategy, planning, estimation, testing deliverable, status reporting to internal stakeholders.
• Implemented Incident Management process and team from scratch.
• Implemented Tech Support Process and Managed the team of 4 members.
• Defined KPI, TAT and improved the current process for the team.
• This helped increase TAT and issue resolution by 90%.

Bengaluru Area, India

Leading whole Test Activities which ensure the quality of product which are developed in Nestaway Technologies. Part of each testing phase of life cycle and make sure the outcome of product meets the standards of market.

Bangalore.

• Managed E2E delivery of Testing.
• Requirement Analysis
• Test Plan, Strategy and Cases Creation
• Worked on all projects of organization like Twitter on TV, Mcube (Android App), Set top box testing. DTH testing. Appstore on TV, iExam1, iExam2, iTicker, Freemium on Pay Per View on TV and My Info.
• analyzing users’ stories and/use cases/requirements for validity and feasibility
• collaborate closely with other team members and departments

Bengaluru, Karnataka, India

• Test case creation and Execution of Test cases
• End to End Functional Testing of modules assigned
• Reviewing software requirements and preparing test scenarios.
• Executing tests on software usability.
• Analyzing test results on database impacts, errors or bugs, and usability.
• Preparing reports on all aspects related to the software testing carried out and reporting to the design team.

Bangalore

I was handling customer queries and was into a special team which specializes in handling the fraudulent issues raised by customers.

Bachelor Of Engineering (B.E.), Computer Science

Graduated in B.E

+2

Sslc, Science