Ganesh Jain Email & Phone Number

Mumbai, Maharashtra, India

Mumbai Area, India

Mumbai Area, India

• Monitoring the performance and availability of Servers and Network devices on remote locations and taking care of the Preventive Maintenance activities of the servers.• Working on alert/ tickets and first level troubleshooting of issues remotely logging in to servers using LogMeIn, RDP, Companies own remote support tool.• Managing and resolving customer issues which were escalated directly to me from the engineering, NOC staff.• Creating, maintaining and updating all NOC related documentation including Standard Operating Procedures and upload those documents on the RightAnswer Portal.• Making reports on known issues or emerging issues and ensure all employees in the team are aware on how to deal with such issues.• Scheduling training sessions and train employees on Continuum Agent fundamentals and advanced troubleshooting. Conducting Technical assessments.• Providing live chat, phone and email-based technical support to MSPs in the installation, configuration and maintenance of Continuum RMM agent as well as identify, troubleshoot, and resolve technical issues occurring within a variety of software.• Work closely with NOC engineers, Development team, third party application vendors to troubleshoot and resolve various types’ issues of the RMM agent and third party product.• Assign and coordinate team workloads, coordinated and determine release dates and scheduling, training, employee evaluations and resolve team issues.• Patch Management- Deploying & testing Windows patches/updates in the test environment.• AV Management- Managing the Webroot AV from the Admin Console.

Mumbai Area, India

• Part of support team which is handling more than 4000+ MSPs across the globe and serving more than 100000+ End Points.• Worked on customer tickets/emails/calls and resolve the problems within the SLA.• Update the fault tickets as per the troubleshooting progress using PSA Integration and notify the customer periodically about the same till the fault is resolved.• Windows/Microsoft Updates/Patch Management.• Troubleshoot and Managed Live Windows Servers and working on for different customers.• Managed Client servers on AWS-EC2.• Worked on VMware ESX/ESXi technologies. • Server Monitoring and Health Maintenance. • Efficiently working on the Network Detective Tool, Rapidfire Tools.• High level desktop troubleshooting and maintenance. • Basic Troubleshooting on Apple & Windows platform. AD, DNS, DHCP, backups. • Antivirus Software & Anti-Malware Installation and Troubleshooting. • Installation /Reinstallation, upgrades and patches for desktops. • Installation & troubleshooting of all MS Windows Operating Systems.

Mumbai Area, India

• Created the Purchase Requisition of Computers and Hardware inventories.• Responsible for maintaining & stock of Computers and Hardware inventories.• Attended user calls on a priority basis and providing a solution to them.• Installed OS, Windows Office and Third party product- Antivirus and remote tool.• Assembled hardware, hard drive partition and formatted installation of operating system, application, repaired OS and application, cleaned infected system.• Addressed and resolved the Network configuration issues.• Troubleshoot issues with hardware malfunction, updated drivers, updated operating systems, application and antivirus.

Mumbai Area, India

Worked as a sales representative.