• Supervision of PBX: reservation handling, daily briefings, billing inquires, complain handling, coordination with OTA partners• Preparation of group: creation of all group rooming list, rider’s list, participation of pre-cons, coordination of group contracts, overbooking management• Reservation Update: creation of rate code, package code, cooperate code, traces of all departments, inventory management • Sales Coordination: attrition report, commission report, cut-off meeting • Guest Reservation Specialist: ensure all pre-arrivals communications, room and restaurant reservations align with Forbe 5-star standards

• Supervision of Reception, Guest Service, PBX, Concierge, Executive Lounge, Swimming Pool• Operational Preparation: room assignment (VIPs, loyalty members, airline crews), daily briefings, group preparation and coordination, room inventory management, billing inquires • Customer Service: complain desk - serve as the first line of contact of complain in the department & compensation issuing, management of Medallia (socia media comments platform) and Loyalty programme (Hilton Honors)• Vendor Line of Contact – coordination in times of system glitch and failure• HR – hiring, lay-off, onboarding, training, conduct regular feedback sessions of employees• Scheduling & Pay (Dayforce)• Housekeeping Supervisor when in need• Crowd Management during Fire Drill

• Closing of Rooms - ensure accuracy of audit reports, balancing credit cards and cash transactions, closing reservation on open folios• Closing of F&B – balance all daily F&B outlets transaction (Micros System) • Customer Service – respond specially to conflict and emergency situation at night• Opening Rooms Operation – preparation of front office as well as grab and go market opening, reimbursement of points paying reservation• Housekeeping Opening – room assignment of housekeeper, houseman, laundry staff, daily welcome briefing meeting

• Housekeeping Opening – room assignment of housekeeper, houseman, laundry staff (system HotSOS), daily welcome briefing meeting• Staffing - scheduling• HR – hiring, follow-up of employee productivity• Room Inspection• Housekeeping Inventory Management• Hygiene and Safety Enforcement

Fairmont Gold Supervisor (employment disrupted by COVID-19)Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs.Support the execution of pre-arrival preparations, front desk and concierge services, and lounge operational support as needed in accordance with standards of performance.Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty.Compile and maintain the daily reports, and ensure that the Fairmont Gold Lounge is attended at all times.

• Provides courteous service to guests and responds promptly to guest inquiries, complaints or requests.• Prepares all documentation for the amenity program, highlighting VIPs and special requests• Operates all computer systems in accordance with the correct operating standards• Take guest food and beverage orders utilizing suggestive selling techniques and following all departmental standards

• With high integrity and creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.• As a Health Club Attendant specialist, the consultant provides hands-on guidance and expertise of all fitness equipment and facilities in accordance with the needs and demands of guests.• Maintain excellent knowledge of all cardiovascular and resistance exercise equipment including fitness programs, fitness accessories and keep up to date on industry trends luxury Health Club standards.