Gobiraj A Email & Phone Number

• Excellent working knowledge of interface and integration methodology (HL7, SOAP, Web Service, DICOM, FHIR etc.), database (SQL or Oracle), and programming languages (PHP, C#, Python, or Java).• Ensure interoperability is achieved between regional hosting environment and local organization configurations and infrastructures.• Defining functional workflows cases requirements in collaboration with stakeholders to develop a solution design document for our vendors to support the configuration and development of the required interfaces.• Leads technology discussions among system partners and provide technical recommendations and leadership.• Act as a liaison between the interface team and the application team to ensure specifications comply to business needs.• Proactively monitors daily systems activity and promptly responds to identified technical issues.• Experienced in implementation of large scale and complex system integration in the healthcare sector.• Creates high quality code and applies programming standards and techniques to assure efficient program logic and data manipulation.

• Build UAT scripts and participate in end-to-end testing of the integration with nurses, physician, and radiologist • Ability to troubleshoot and identify failure points in system and their probable causes, after understanding end to end workflow• Work independently to setup integration interfaces for new vendors and application• Experience in working closely with a development team to liaise with doctors and nurses • Design, develop and implement data integration solutions using Meditech Interface engine• Creating queries, updating new procedures, adding rooms/beds in Meditech Expanse • Experienced with implementing and evaluating systems for electronic documentation that support interdisciplinary healthcare team activities (creating NPR reports)• Proficient computer skills and working experience with computerized patient care systems, including MEDITECH Expanse clinical software• Excellent communication, leadership, project management and change management skills• Identified opportunities for process improvement and collaborates with others to enhance orientation and training related to clinical documentation and data utility.

Toronto, Ontario, Canada

• Review reported technical errors by end-users to troubleshoot through series of analysis, testing and collaboration with teams to provide sustainable solutions.• Performed troubleshooting with all imaging informatics applications and hardware while engaging service providers of such systems in scheduled and non-scheduled maintenance.• Performed clinical analytics to assist in decision making of provision of imaging services.• Commit to continuous improvement through creativity and innovation while working in a busy academic environment to achieve optimum practices and excellence.• Design, develop, test and implement new hardware and software configurations for servers, storage systems, and client systems.• Advanced experience in project management, incident management and change management• Assist with maintaining data quality and security for all informatics systems and related interfaces to enable efficient and effective clinical operations.• Provided input into the design and implementation strategy of the future system architecture in

• Develop and maintain a strong engagement with key stakeholders to understand business needs and priorities for each business unit and to continuously improve reporting• Experience in planning and managing multiple, complex projects involving changes to business processes, workflow, and training of staff and/or clients for the changes• Work in collaboration with Information Services and Research & Education teams on the development of information systems and tools to support strategic initiatives that advance the hospital’s research, education, and clinical care delivery mandates• Design and implement solutions with minimal supervision, independently seeking input from relevant teammates or collaborators, exploring the constraints/requirements and proposing design decisions based on that input• Monitoring HL7 interface messages from the Hospital Information System (CERNER) to external systems• Monitoring system/user performance and identifying technical opportunities to improve efficiencies• Performing other special AD-hoc requests, assignments and analysis as needed• Highly responsive to critical production issues providing timely and effective solution• Designed and integrated RTLS and ADU to Cerner Power Chart

• Provide comprehensive expertise and analysis for key data sources (i.e., EMPIs data, WTIS, HL7, etc.) making information available.• Provide day to day support, troubleshooting and problem resolution to hospitals on custom built CCO applications such as WTIS, ORRS and eCTAS• Support hospitals through the provincial deployment of new WTIS data elements and eCTAS• Perform application validation testing during project implementations, integrations and upgrades• Provide initial investigation and root cause analysis on user reported system issues and assist in the implementation of recommendations to prevent recurring problems and incidents• Work in accordance with established hospital safety policies• Performs testing & data validation and share key insights to the broader team• Experience in report writing and interpretation of data for non-technical staff• Experience with information systems used for managing and reporting clinical and corporate data• Excellent written and oral communication skills, coupled with excellent interpersonal skills and proven ability to communicate effectively with all levels of personnel• Analyze problems and develop solutions to meet hospitals needs• Coordinate and implement Decision Support related projects through the phases of project management

• Excellent working knowledge of various network technologies including cabling topologies, gateways, routers, switches and interconnecting VLAN/WAN communication protocols.• Assist managing local domain controllers, print servers, file and FTP servers,support Cisco Call Manager and IP system and phones.• Managed and Supported Avaya IP Office and Telecommunication • Administration of Active Directory Users and Computers, excellent knowledge of MS Office suite of products, experience with ticketing systems• Worked with the company helpdesk ticketing system to monitor, track and escalate tickets and making sure SLAs are not breached. • Setup and managed QSI system under Lotus Notes and Domino server• Performs production system tasks and manages offsite backup rotation inventory• Provided technical support with reports, updates and technical details• Installed, optimized and configured new servers and application upgrades in existing network environment as per requirements• Supporting Apple products such as iMac,Macbook, iPads and iPhones,• Experienced with virtualization technology (VMware, Hyper-V)• Assisted in the timely recovery of data lost due to software crash or hardware failure.• Managed and advised the deployment of new system designs

• Manage and ensure optimal operation of all network hardware and equipment - routers, switches, hubs, UPSs, etc.• Install, set-up and configure desktops, hardware and software as required• Monitor and test network performance• Administer user accounts, permissions, and access rights• Setting up new users with Lync accounts on the server level.• Log Support calls using ticketing system, monitor, route, escalate, close/resolve• Helping users with Teleconferencing or videoconferencing softwares/hardware• Work with existing project and operations teams to provide infrastructure technical services as needed• Purchasing of IT Equipment and software in line within agreed budgets.

Toronto, On

- Receive and log each incident, gathering pertinent information about the customer and incident or service request, as per defined incident management procedures- Perform initial analysis and diagnosis of the incident and/or service request- Prioritize issues, troubleshoot and escalate as required- Acts as a liaison between the client and the other team members working on an incident or service event

Toronto, On

- Assisted customers with important buying decisions by offering customers the complete solution to all their technology needs- Maintained top quartile ranking on Performance Ranking Report/Circle of Excellence reporting & contributed expertise to improve team performance as required- Understood individual customer requirements & provided expert product knowledge on the latest technology

Toronto, On

- Managed users, networks, telecommunications for Mount Sinai Hospital and Workers Safety and Insurance Board- Maintenance, administration, and problem resolution related to but not limited to remote desktop repair, VPN, hardware failures

Toronto, On

- Resolved issues related to viruses, equipment failure, or network connectivity in a timely manner- Utilized troubleshooting skills to isolate the cause of the problem and instructed the end user on how to resolve it- Performed any necessary repairs by walking the end user through it via telephone