Gobiraj A Email & Phone Number

• Excellent working knowledge of interface and integration methodology (HL7, SOAP, Web Service, DICOM, FHIR etc.), database (SQL or Oracle), and programming languages (PHP, C#, Python, or Java).
• Ensure interoperability is achieved between regional hosting environment and local organization configurations and infrastructures.
• Defining functional workflows cases requirements in collaboration with stakeholders to develop a solution design document for our vendors to support the configuration and development of the required interfaces.
• Leads technology discussions among system partners and provide technical recommendations and leadership.
• Act as a liaison between the interface team and the application team to ensure specifications comply to business needs.
• Proactively monitors daily systems activity and promptly responds to identified technical issues.

• Build UAT scripts and participate in end-to-end testing of the integration with nurses, physician, and radiologist
• Ability to troubleshoot and identify failure points in system and their probable causes, after understanding end to end workflow
• Work independently to setup integration interfaces for new vendors and application
• Experience in working closely with a development team to liaise with doctors and nurses
• Design, develop and implement data integration solutions using Meditech Interface engine
• Creating queries, updating new procedures, adding rooms/beds in Meditech Expanse

Toronto, Ontario, Canada

• Review reported technical errors by end-users to troubleshoot through series of analysis, testing and collaboration with teams to provide sustainable solutions.
• Performed troubleshooting with all imaging informatics applications and hardware while engaging service providers of such systems in scheduled and non-scheduled maintenance.
• Performed clinical analytics to assist in decision making of provision of imaging services.
• Commit to continuous improvement through creativity and innovation while working in a busy academic environment to achieve optimum practices and excellence.
• Design, develop, test and implement new hardware and software configurations for servers, storage systems, and client systems.
• Advanced experience in project management, incident management and change management

• Develop and maintain a strong engagement with key stakeholders to understand business needs and priorities for each business unit and to continuously improve reporting
• Experience in planning and managing multiple, complex projects involving changes to business processes, workflow, and training of staff and/or clients for the changes
• Work in collaboration with Information Services and Research & Education teams on the development of information systems and tools to support strategic initiatives that advance the hospital’s research, education, and.
• Design and implement solutions with minimal supervision, independently seeking input from relevant teammates or collaborators, exploring the constraints/requirements and proposing design decisions based on that input
• Monitoring HL7 interface messages from the Hospital Information System (CERNER) to external systems
• Monitoring system/user performance and identifying technical opportunities to improve efficiencies

• Provide comprehensive expertise and analysis for key data sources (i.e., EMPIs data, WTIS, HL7, etc.) making information available.
• Provide day to day support, troubleshooting and problem resolution to hospitals on custom built CCO applications such as WTIS, ORRS and eCTAS
• Support hospitals through the provincial deployment of new WTIS data elements and eCTAS
• Perform application validation testing during project implementations, integrations and upgrades
• Provide initial investigation and root cause analysis on user reported system issues and assist in the implementation of recommendations to prevent recurring problems and incidents
• Work in accordance with established hospital safety policies

• Excellent working knowledge of various network technologies including cabling topologies, gateways, routers, switches and interconnecting VLAN/WAN communication protocols.
• Assist managing local domain controllers, print servers, file and FTP servers,support Cisco Call Manager and IP system and phones.
• Managed and Supported Avaya IP Office and Telecommunication
• Administration of Active Directory Users and Computers, excellent knowledge of MS Office suite of products, experience with ticketing systems
• Worked with the company helpdesk ticketing system to monitor, track and escalate tickets and making sure SLAs are not breached.
• Setup and managed QSI system under Lotus Notes and Domino server

• Manage and ensure optimal operation of all network hardware and equipment - routers, switches, hubs, UPSs, etc.
• Install, set-up and configure desktops, hardware and software as required
• Monitor and test network performance
• Administer user accounts, permissions, and access rights
• Setting up new users with Lync accounts on the server level.
• Log Support calls using ticketing system, monitor, route, escalate, close/resolve

Toronto, ON

- Receive and log each incident, gathering pertinent information about the customer and incident or service request, as per defined incident management procedures- Perform initial analysis and diagnosis of the incident and/or service request- Prioritize issues, troubleshoot and escalate as required- Acts as a liaison between the client and the other team.

Toronto, ON

- Assisted customers with important buying decisions by offering customers the complete solution to all their technology needs- Maintained top quartile ranking on Performance Ranking Report/Circle of Excellence reporting & contributed expertise to improve team performance as required- Understood individual customer requirements & provided expert product.

Toronto, ON

- Managed users, networks, telecommunications for Mount Sinai Hospital and Workers Safety and Insurance Board- Maintenance, administration, and problem resolution related to but not limited to remote desktop repair, VPN, hardware failures

Toronto, ON

- Resolved issues related to viruses, equipment failure, or network connectivity in a timely manner- Utilized troubleshooting skills to isolate the cause of the problem and instructed the end user on how to resolve it- Performed any necessary repairs by walking the end user through it via telephone