Eric Gao

Eric Gao Email and Phone Number

Senior Platform Architect at Zendesk @ Zendesk
Eric Gao's Location
New York City Metropolitan Area, United States, United States
Eric Gao's Contact Details
About Eric Gao

Experienced pre-sales solutions engineer and enterprise architect with a successful track record in consumer goods, financial services, and healthcare. Deep cross-functional expertise; collaborating with Product Management to consolidate customer feedback and working alongside Product Engineering for efficient prototyping and developer handoff. Skilled in CX consulting, enterprise technical sales, AI/ML, and Zendesk, I bring comprehensive knowledge and a passion for leveraging innovative technologies to drive exceptional customer experiences and accelerate business growth.

Eric Gao's Current Company Details
Zendesk

Zendesk

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Senior Platform Architect at Zendesk
Eric Gao Work Experience Details
  • Zendesk
    Senior Platform Architect
    Zendesk 2022 - Present
    San Francisco, California, Us
    • Delivered pre-sales technical consultation through impactful sales presentations and complex product demonstrations, resulting in over $5.4 million in total revenue from license and consulting service fees since FY 2022.• Provided extensive support to a team of 30+ solution consultants in the AMER region, contributing to an increase in the deal win rate from 25% to 50%.• Spearheaded the successful execution of more than 10 sales pilots and prototyped over 20 custom applications to showcase the capabilities and feasibility of the Zendesk platform, effectively influencing customer decision-making.
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  • Zendesk
    Principal Technical Support Engineer
    Zendesk 2021 - 2022
    San Francisco, California, Us
    • Developed advanced technical solutions and addressed complex product issues for customers. Provided technical leadership to a team of 10+ Zendesk support engineers.• Orchestrated the escalation processes for engineering teams; served as the incident lead for over 20 critical service incidents and managed customer-facing communications with precision.• Demonstrated subject matter expert knowledge of all Zendesk products and actively contributed the knowledge base through the creation of 30+ public articles encompassing troubleshooting methodologies and best practice recommendations.
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  • Zendesk
    Senior Technical Support Engineer
    Zendesk 2019 - 2021
    San Francisco, California, Us
    • Provided consultative support to thousands of customers worldwide, provided technical guidance on extending Zendesk products and implementing best practice methodologies.• Functioned as a subject matter expert for Zendesk Explore and APIs within the Global Customer Advocacy organization; delivered over 15 technical enablement sessions across various internal teams.
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  • Epic
    Technical Service Engineer
    Epic 2017 - 2019
    Verona, Wi, Us
    • Delivered dedicated application support and tailored technical solutions to prominent healthcare organizations nationwide, optimizing revenue cycle workflows to align with clients' key performance indicators and core metrics.• Leveraged expertise in SQL and M programming to successfully complete multiple development projects; collaborated closely with engineering and quality assurance teams to validate new product features and functionalities.
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Eric Gao Skills

Data Analysis Financial Analysis Public Speaking Teamwork Leadership Customer Service Public Relations Financial Modeling Operations Research Management Consulting Sales Microsoft Office Human Resources C++ Java Matlab Teaching Management Powerpoint Cad

Eric Gao Education Details

  • University Of Michigan
    University Of Michigan
    Industrial Engineering

Frequently Asked Questions about Eric Gao

What company does Eric Gao work for?

Eric Gao works for Zendesk

What is Eric Gao's role at the current company?

Eric Gao's current role is Senior Platform Architect at Zendesk.

What is Eric Gao's email address?

Eric Gao's email address is eg****@****esk.com

What is Eric Gao's direct phone number?

Eric Gao's direct phone number is +177044*****

What schools did Eric Gao attend?

Eric Gao attended University Of Michigan.

What are some of Eric Gao's interests?

Eric Gao has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture.

What skills is Eric Gao known for?

Eric Gao has skills like Data Analysis, Financial Analysis, Public Speaking, Teamwork, Leadership, Customer Service, Public Relations, Financial Modeling, Operations Research, Management Consulting, Sales, Microsoft Office.

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