Gao Kue Email & Phone Number

United States

Kansas City, Missouri, United States

Dedicated to meticulously researching and validating provider information, spanning licenses, educational qualifications, and insurance coverage. This involved methodically sending verification requests via fax, email, or telephone. I prided myself on maintaining impeccable accuracy when inputting provider details into credentialing databases. Reviewing applicant submissions, I meticulously detected errors, gaps in insurance coverage, or inconsistencies in work history, promptly taking corrective action. I actively engaged with providers to ensure the smooth completion of applications and leveraged database searches to evaluate provider backgrounds, collaborating with external agencies for verification. Additionally, I diligently managed and updated provider files for presentation at monthly Credentialing Committee meetings or Clean File Committee reviews. Upholding New Directions Behavioral Health's Mission Statement, Core Values, Code of Business Conduct, and Compliance Program, I ensured adherence to all relevant Federal and State laws and internal policies governing the privacy, confidentiality, and security of health and sensitive information.

Maintained a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service and effectively communicating with fellow employees, physician offices, patients, and insurance companies. I completed multiple tasks while adhering to deadlines and developed process improvements to boost efficiency and productivity levels. I organized workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments. I resolved appointment conflicts for staff and customers or clients. Additionally, I produced and processed schedules and reports as requested by administrative staff, customers, or clients. I verified insurance details and informed patients of uncovered fees. I also explained financial requirements and obligations to patients and entered payments into the practice management system.

Hickory, North Carolina, United States

Assisted the Manager and/or Supervisor in creating staff schedules and ensured adequate coverage. I modeled AIDET guidelines in all interactions with patients and ensured that staff adhered to patient experience expectations. I maintained QA statistics, including patient wait times, and reported results to the Supervisor or Manager. I promoted and demonstrated excellent customer service and oversaw the daily activities of the registration area to ensure department standards were met. Additionally, I assisted the Supervisor and/or Manager in educating registration staff on any changes pertinent to their roles. I secured all necessary signatures for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible patients. I worked closely and professionally with nursing and ancillary departments to maintain a teamwork approach. I collected request deposits, copays, and registered all patient types. Furthermore, I assumed on-call responsibilities to ensure adequate staffing and problem-solving, as well as assisted in resolving patient concerns.

Hickory/Lenoir, North Carolina Area

Greeted patients entering the physician practice and handled various administrative tasks. This included answering office phones, scheduling appointments, confirming and rescheduling appointments as needed. I also managed the check-in and check-out process for patients, ensuring accurate collection of patient demographics, data entry into electronic systems, and insurance verification. Additionally, I conducted daily reconciliation of charges and payments. I was responsible for coordinating the daily operations of the physician office, which encompassed managing referrals, overseeing the medical records process, and scheduling appointments for both patients and physicians. I maintained control of the front desk, managed accounts payable, confirmed appointments, procured office supplies, and verified insurance information.

Hickory/Lenoir, North Carolina Area

Conover

Morganton, Nc

Answered telephones and directed callers to the appropriate staff. I greeted all consumers and visitors to the agency, directing them to the appropriate waiting area. I notified clinicians of consumer and visitor arrivals. I checked consumers in and out and provided them with appropriate scheduling information. I verified insurance coverage of consumers and made copies of insurance cards when applicable. Additionally, I input consumer scheduling information into the computer system and collected co-pays from consumers. I was cross-trained to offer assistance with Medical Records and Financial Staff as needed, and in their absence, I performed other duties as assigned.

Claremont, Nc

Cultivated rapport with existing clients and conducted marketing and sales activities targeted at prospective and interactive customers. I also undertook screening, recruiting, testing, and interviewing of candidates. Demonstrating strong multitasking abilities, professionalism, and time management skills, I collaborated with an outgoing team dedicated to growing the business. I adhered diligently to company processes, handling administrative tasks such as schedule verification, recruitment, file completion (including reference and credential checks), and account management. Additionally, I facilitated the coordination of interviews between applicants and client companies, prepared hiring authorities and applicants for the interview process, and successfully placed qualified candidates at client companies.

Conover, Nc

Supported the Executive Director and coworkers by assisting in providing services to individuals with developmental and other disabilities. I created and revised systems and procedures, managed recordkeeping systems, forms control, office layout, and addressed budgetary and personnel requirements. Additionally, I maintained inventory of supplies, placed and expedited orders, and prepared training classes for new hires.

Human Services, Bs, Human Services, General

Health/Health Care Administration/Management