◦ Grow a multi-disciplinary team to implement digital transformation technologies and enhance digital workplace skills development led by human-centered design, agile, and organizational change management techniques.◦ Partner with subject-matter experts, advisory groups, and user communities to improve digitally-enhanced information governance, productivity, and collaboration experiences among staff and students across academic and enterprise domains.◦ Build and maintain strategic relationships across the University to ensure alignment and collaboration on initiatives, timely awareness of new technology capabilities to exploit, and emerging technology innovation opportunities.◦ Scale and modernize Zoom and Microsoft 365 services to research, teaching and learning, and professional work experiences. Empower staff to embrace and take ownership of process transformation and innovation using University of Melbourne governed AI and citizen-development tools including Microsoft 365 Copilot and Power Platform.◦ Uplift collaboration application skills and learning experiences for staff and students through omni-channel engagement, learning, and support strategies. Co-design and continuously improve engagement and learning content and delivery informed by adult learning theories and adoption metrics.

◦ Oversee committee governance and advisory towards EEV's strategic initiatives to maximise and rapidly deliver outcomes members value.◦ Lead succession planning for the committee to optimise the balance and diversity of skills, and professional and personal experiences valuable to EEV.◦ Coordinate standardisation and knowledge management within the committee to improve business continuity and resiliency.◦ Develop application architecture for EEV and provide technical advisory to technology solution implementation projects.

Develop and advise the implementation of a technology roadmap to improve operational efficiency, manage risk, reduce technology OPEX, and support planned growth.

◦ Developed an omni-channel digital communications strategy for Latitude to streamline and improve the consistency of external communications, improve knowledge retention, and support sustainable growth of the communications function.◦ Advising towards the implementation of modern workplace practices to improve operational efficiency within the staff and CoM.

◦ Lead consultant for cross-functional project teams to create high-powered collaboration and decision-making systems and processes supported by integrated technologies. Conduct design research, business analysis, design current-state and to-be information architecture, configure to-be Microsoft 365 SharePoint, Teams, and associated services. Lead solution design validation. Document solution implementation and training plan and resources.◦ Co-design and develop change management strategies, plans, and processes to influence change, measure effectiveness, and support continuous improvement as an element of operational governance. Develop and deliver change management interventions to facilitate change for users and the organisation to new ways of working.◦ Advocate for (and contribute to) human-centred design improvements to project delivery focusing on service experience and DEI. Continuously identify and leverage opportunities to improve service artifacts, interactions, processes, and systems used.

◦ Streamline and centralise support centre to store communication by leading functional business analysis to build an internal intranet serving 22,000 staff.◦ Research, design, and deliver digitized workflows to minimise human error, ensure adherence to defined business processes, and retain organisational knowledge.◦ Meet the digital workplace team’s support SLAs through resource management.

◦ As a UX researcher: involve user feedback in the UX design process for the Vodafone consumer mobile app by conducting and reporting insights.◦ As a QA analyst: prevent bugs from impacting customer experience by developing and executing automated and manual tests for the consumer mobile app and e-commerce store.

My research forms an early exploration on mixed reality and new ways of 'play' possible with digital extensions to our sense of space and reality. I contributed towards the development of a mixed reality game app and draft of the research paper "SoundDive: Exploring Soundscapes with Tangibles".

Improve operational efficiency by digitizing forms and automating workflows using Infopath and SharePoint workflows.

Improve self-serviceability of corporate information by designing, configuring, and migrating to a brand compliant intranet on SharePoint 2013.

Supported student learning by providing guidance to bridge the gap between physics theory and practical lab activities, and assisted first-year university students improve report-writing skills and understanding of theoretical concepts through report feedback.

Analyse and report trends observed on the results returned by the automated search botManually update and improve the quality of information presented to the business, based on crawled information from the bot.