Glenn Aoyagi Email & Phone Number

Los Angeles Metropolitan Area

Phoenix, Arizona, United States

Phoenix, Arizona Area

Consult with customers in a project model regarding industry best practices in business process and software deployment methodologies. Leads business process analysis, design and construction phase of the project including creating solution design visualizations. Develop procedural and system documentation throughout the project. Develops functional and technical specifications for modifications, interfaces, reports and screens that meet the customers' business objectives and are of sound design. Prepares and delivers presentations for user, management, and executive level audiences, communicate customer needs to Product Management and Product Development regarding specific trends for future product functionality and enhancements.

Orange County, California Area

Successfully implemented multiple IT projects ranging from $10K to $2M, provide the technology knowledge and vision to support the company’s business objectives, and evaluate and recommend software and hardware for Store Systems.Responsible for the Payment Card Industry (PCI) compliance program, coordination, communication and execution of audit activities required for compliance with PCI DSS and data security standards.Responsible for developing documentation (procedural, technical and training), implementation of help desk and call center hardware and software, development of service level agreements and reporting.Responsible for overseeing new store installations – ordering and managing WAN and voice services, LAN and systems installations (POS, traffic counters, phone system, music system), testing.Responsible for management and development of Support Center staff, coordinating operations with other IT departments and allocating resources to other IT departments when necessary.

Greater Los Angeles Area

Responsible for managing upgrades, maintenance, new store installations and closings for store systems in the DFS Galleria North America region (90+ selling locations throughout the U.S.).New stores – responsible for working with electricians and cable contractors for data, voice and power requirements, installing network and communications equipment, installing, punching down and terminating data/voice cables if necessary, configuring and installing IBM POS controllers and registers, configuring and installing PC’s and network printers. Established stores – maintain equipment, upgrade software and hardware, troubleshoot problems (network, communications, hardware, software), work with corporate, IBM and other vendors to resolve any problems or perform upgrades with POS systems, support end users, document networks, systems and procedures.Local maintenance – support office PC’s, software and upgrades, AS400 software support, maintain servers, maintain data and telecommunications equipment and services, data backups and archiving.