Georgi Apostolov Email & Phone Number

Honolulu, Hi, Us

Hanover, Md, Us

Waianae, Hawaii, Us

Honolulu, Hawaii, Us

• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies• Provide user account management and support for various bank system applications• Follow up with asset management in regard to the company policies• File reports: IDS Daily Report, Programs that Adopt QSECOFR Authority, Microsoft Patch Management Reports, AS/400 Patch Management Reports, TSM Daily Backup and Validation Reports• Make updates to employee records and access when a role change has occurred: Transfer, Promotion, Department Change, Supervisor Change and Job Title Change• Prepare standard statistical reports, such as help desk incident reports• Assist in analysis and evaluation of incident reports and make recommendations to reduce help line incident rate• Monitor fire alarms, door, Diebold panel, heat control in computer room, and water alert alarms in computer room and notify the DP-Operations Manager for resolution of any alarms

Houston, Texas, Us

● Diagnose and resolve troubleshooting with Microsoft/Apple operating system and desktop softwareissues, network wireless/LAN, Domain and VPN.● Provide technical support via onsite visit, telephone, email and/or remote access to identify and deliverIT solutions for Windows OS, Cisco IP phones, wireless network printers, networking, securitytelecommunications equipment and Hi-speed scanners.● Set up and configure Mobile and Personal Apple and Android Devices.● Handle over 30 daily trouble tickets with support interventions for urgent issues.● Research, document, and escalate cases to higher levels of IT support management according toprocedures.● Provide suggestions regarding increasing technical support productivity based on the daily workschedule and workload.

Houston, Texas, Us

● Diagnose and resolve troubleshooting with Microsoft/Apple operating system and desktop software issues, network wireless/LAN, Domain and VPN. ● Provide technical support via onsite visit, telephone, email and/or remote access to identify and deliver IT solutions for Windows OS, Cisco IP phones, wireless network printers, networking, security telecommunications equipment and Hi-speed scanners. ● Set up and configure Mobile and Personal Apple and Android Devices. ● Handle over 30 daily trouble tickets with support interventions for urgent issues. ● Research, document, and escalate cases to higher levels of IT support management according to procedures. ● Provide suggestions regarding increasing technical support productivity based on the daily work schedule and workload.

Brigada Inc, Rolling Meadows, IL● Inspected equipment, maintained accurate service times and inventory records, detected and eliminated safety hazards during performed duties. ● Kept up-to-date maintenance records of all vehicles and equipment and turned in vehicles for servicing as required. ● Operated a semi-trailer across all states to transport finished goods, parts and materials, averaging 10 stops per week. ● Reviewed transportation and shipping papers and verified accuracy of inventory counts at all points of delivery. ● Performed safety audits, force protection and pre-departure inspections; accurately documented all findings and presented reports during staff meetings and briefings to project managers and owners.

Midway Electronics — Co-owner - Team Leader/Customer support● Ensured shipping, receiving, storage, distribution and production of more than 500 electronic items in an efficient and timely manner. ● Supervised and enforced compliance of company policy and procedure and safety regulations to ensure a safe and effective work environment. ● Provided daily consultation and motivation to all team members and discussed daily workflow plans, safety regulations and project timeline expectations. ● Reviewed, developed and performed all team members hiring processes and initial employee orientation and training. ● Verified and authorized all vendor and contract related documentation based on the company’s business plan. ● Developed new and maintained strong, current business relationships with other industry partners to ensure a smooth production plan and profitability through community outreach and excellent business relations. ● Consulted, brainstormed and analyzed all business goals, productivity, cost efficiency and profitability with the other business partners and co-owners.

● Performed tests and assembled computer and server systems and components● Performed OS installation or/and software or/and components and verify functionality● Screened for approval and completion all set processes of receiving, stocking, assembling, prepping, quality check and shipping of computer, computer parts and servers to all customers and vendors. ● Measured and maintained the accuracy of inventory and regular cycle counts of all items in the warehouse. ● Inspected physical condition of warehouse and equipment and prepared work orders for repair and requisitions for replacement of equipment. ● Coordinated daily workflow with Warehouse Manager in regards to safety, productivity and cost-efficiency.

Cyber Security

Associate Of Science - As, Information Systems