- Managing and coordinating workflow between multiple onsite & offshore teams to achieve successful deliveries of a high complexity financial application using Scrum process.- Responsible of sustaining service delivery, risk analysis and forcasting and insuring on time, high quality deliveries on tight timelines.- Provide cost & progress reports to top management.- Managed and applied a successful transformation to scrum.

- Managing workflow automation rewrite & development program for United Technologies & OTIS- Led multiple concurrent teams applying Scrum and traditional methodologies for rapid successful deliveries- Managing & coordinating onsite & offshore teams of 20+ members across multiple time zones.- Provide cost & progress reports to senior management. Operations excellence and Process improvements role.- Led develpment team as an audited sample and achieved ISO 9001:2015… Show more - Managing workflow automation rewrite & development program for United Technologies & OTIS- Led multiple concurrent teams applying Scrum and traditional methodologies for rapid successful deliveries- Managing & coordinating onsite & offshore teams of 20+ members across multiple time zones.- Provide cost & progress reports to senior management. Operations excellence and Process improvements role.- Led develpment team as an audited sample and achieved ISO 9001:2015 - Quality management systems.- Managed Operations excellence endeavor for UTC Supplier Gold certificate renewal across Service delivery division and insured all active portfolio projects adherence to certificate process and quality benchmarks.- UTC Supplier Gold delivery criteria 0 Escapes (Quality Rejections) for the Last 12 Months ≥6 Customer Satisfaction Score (out of 7) 100% On-Time Delivery for the Last 12 Months ≥80% Score on Supplier Health Assessment in All Categories Plus Zero Gold Question Gaps- Maintained delivery on above criteria for 30,000 development hours throughout 2 years. Show less

- Accountable for IT integration projects. An integration project is an undertaking of managing an IT project requiring the integration of Fawry platform with another software tool, such as an ERP, Banking information system, service operator or a feature not presently included in Fawry. Responsibility includes building the project plan, coordinating the plan to completion, and evaluating the success – on-time delivery.- Utilizing technical integration technologies such as API operations… Show more - Accountable for IT integration projects. An integration project is an undertaking of managing an IT project requiring the integration of Fawry platform with another software tool, such as an ERP, Banking information system, service operator or a feature not presently included in Fawry. Responsibility includes building the project plan, coordinating the plan to completion, and evaluating the success – on-time delivery.- Utilizing technical integration technologies such as API operations, XML, Adaptors and interfaces concepts, as well as other web and database technology so decisions can be made on project plan requirements.- Responsible for project plan documentation including development and updating, some development of use case specifications, as well as the storage and recordkeeping for future reference.- Organize Daily stand-ups and iterations meetings.- Ensure proper communication between clients and vendors and internal resources so the project plans remain on-track. Show less

- Acting as the primary focal point for the project execution, both externally as a liaison between Intermark and the customer or vendors and internally within Intermark.- Work cross functionally with sales and services teams while owning the project management and execution process.- Manage standalone projects or sub-projects as a part of large projects / campaigns.- Handle all project management tasks such as requirements identification, configuration management, project… Show more - Acting as the primary focal point for the project execution, both externally as a liaison between Intermark and the customer or vendors and internally within Intermark.- Work cross functionally with sales and services teams while owning the project management and execution process.- Manage standalone projects or sub-projects as a part of large projects / campaigns.- Handle all project management tasks such as requirements identification, configuration management, project planning, reporting, Work Breakdown Structure, effort estimate, development and QE team management, and project conformance to company quality standards.- Manage scope, change requests, impact analysis, risks, and resources allocation/utilization.- Understand customer business domain and manage project cost-deliverables relationship.- Participate in gathering, analyzing and writing project requirements documents.- Review project design to ensure compliance with customer requirements, guidelines and internal systems.- Plan for and ensure the execution of code review and unit testing activities.- Review projects measurements and identify triggers and actions needed to be taken on problems.- Create and track project schedule and activities till project completion.- Manage all project plans: execution, communication, training, quality, and metrics plans.- Review project baseline, quality audits results reports, and packages/documents to be delivered.- Communicate with different company departments to provide necessary services to ensure the quality and delivery of the project.- Following the project progress with different stakeholders Monitoring, controlling and supervising the onsite technical support during the project.- Collect the client feedback, and communicate it with the product definition team.- Monitor and control the project profitability. Show less

- Manage and lead the implementation of multiple projects and initiatives in a fast-paced, challenging environment.- Conduct analysis, plan execution and priorities setting for HIS implementation process. - Assisting the collection and organization of facility initial data.- Coordinate project staff, manage project budget and resources, plan and schedule project timelines, and track project deliverables.- Provide technical vision for integration between RIS, LIS and the facility… Show more - Manage and lead the implementation of multiple projects and initiatives in a fast-paced, challenging environment.- Conduct analysis, plan execution and priorities setting for HIS implementation process. - Assisting the collection and organization of facility initial data.- Coordinate project staff, manage project budget and resources, plan and schedule project timelines, and track project deliverables.- Provide technical vision for integration between RIS, LIS and the facility equipment.- Documenting, analysis and reporting of evolving project requirements.- Provide direction and support to project team. - monitor and report on progress of the project to all stakeholders and present reports defining project progress, problems and solutions- Lead and supervise training for selected personnel to achieve full understanding of the solution and the ability to pass on knowledge to their own department colleagues. - Actively engage with customers on solutions and deployments; continuously improve customer experience.- Develop opportunities for improving technical direction, policy, operating models and processes. Show less

- Provide support for trading floor application (TradeNet).- Worked as communicator with business analysts and implementation teams regarding to change requests and prioritization of all bugs.- Bug tracking and customer experience analysis.- Requirements documentation and improvements suggestions.- Execute difficult duties for more than one director that includes high level exposure and contacts to sensitive information needing considerable use of diplomacy, tact, judgment and… Show more - Provide support for trading floor application (TradeNet).- Worked as communicator with business analysts and implementation teams regarding to change requests and prioritization of all bugs.- Bug tracking and customer experience analysis.- Requirements documentation and improvements suggestions.- Execute difficult duties for more than one director that includes high level exposure and contacts to sensitive information needing considerable use of diplomacy, tact, judgment and discretion. Show less

- - Responsible for planning and underlying passive network components and network paths.- Documents network problems and resolution for future reference.- Perform analysis of servers, workstations and associated systems.- Monitors system performance and implements performance tuning.- Ensuring that all IT equipment complies with industry standards- Supervising other staff, such as helpdesk and technicians.- Working closely with other departments/organizations and… Show more - - Responsible for planning and underlying passive network components and network paths.- Documents network problems and resolution for future reference.- Perform analysis of servers, workstations and associated systems.- Monitors system performance and implements performance tuning.- Ensuring that all IT equipment complies with industry standards- Supervising other staff, such as helpdesk and technicians.- Working closely with other departments/organizations and collaborating with other IT staff.- Supervised work completion of multiple and concurrent projects. Show less

- - Provided business application technical support. - Review and research of the issues that arise daily.- Supervised the server software to ensure the proper working of the systems.- Provided all levels support to all levels in the organization.- Responsible of basic DB maintenance operations

- Technical support & Network Administrator for the DB and management Software "Retail Power" BY Fujitsu. Responsible for managing LAN and enforcing security standards.- Provided technical support for the SQL database environment.- Assessed and executed implementing of new technologies.- Granted access to the users as per their needs and requirements.- Looked after the security of company data from external access and threats.- Tested and installed the latest versions of… Show more - Technical support & Network Administrator for the DB and management Software "Retail Power" BY Fujitsu. Responsible for managing LAN and enforcing security standards.- Provided technical support for the SQL database environment.- Assessed and executed implementing of new technologies.- Granted access to the users as per their needs and requirements.- Looked after the security of company data from external access and threats.- Tested and installed the latest versions of Database Management Systems in the firm. Show less