• Wrote and developed new training and instructional presentation for new Keywatcher system• Perform audits, repairs, and troubleshooting to diagnose problems across Student Life buildings and systems

• Wrote and edited a feature article for the Minor in Professional Writing to promote the minor by featuring an interesting and engaging story through interviewing a program alumnus• Reviewed and analyzed video interviews with Minor in Professional Writing alumni to identify and recommend meaningful content for use a series of short feature videos to promote the minor and offer advice• Assessed functionality and effectiveness of Minor in Professional Writing website by analyzing content, navigation, pages, and links to enhance and ensure a positive experience for students and potential partners

Wrote, redesigned, and proofed interesting and informative marketing material for Continuing Legal Education course brochures and emails

• Managed 30 Office Assistants including hiring, training, and monitoring job performance for efficiency and customer service• Improved and implemented new procedures for training Office Assistants and general administrative tasks • Planned and facilitated engaging and informative programming for professional, academic, and inclusive development for the Office Assistant staff promoting collective and individual growth

· Performed general office tasks including completing administrative work, lock changes, and · Communicated with and assisted 800-1200 students as well as high-level University Housing Staff, with an emphasis on providing good customer service· Collaborated with Resident Manager and co-workers to identify and solve problems with mail, keys, and residents