Karen García Email & Phone Number

Remoto

• Involved in all processes as an integral part of the Customer Success Team.• Provide personalized, reliable, and effective customer service to artists, agencies, and arts organizations.• Assist the Business Operations Manager in supporting the company's growth strategy.• Use of CRM (Hubspot) for managing pipelines and processes.• Maintain client relationships, handle customer service communication, and filter incoming inbox flow.• Lead Generation Specialist.• Support… Show more • Involved in all processes as an integral part of the Customer Success Team.• Provide personalized, reliable, and effective customer service to artists, agencies, and arts organizations.• Assist the Business Operations Manager in supporting the company's growth strategy.• Use of CRM (Hubspot) for managing pipelines and processes.• Maintain client relationships, handle customer service communication, and filter incoming inbox flow.• Lead Generation Specialist.• Support product development team with project-related tasks, such as translations and product testing.• Use of Google Suite for data management, reporting, and collaboration. Show less

• Conducted soft sales conversations to offer free roof inspections to potential customers.• Utilized Google Sheets to manage and maintain reports related to appointments and customer information.• Achieved a monthly minimum target of scheduled appointments.• Handled email correspondence and maintained effective communication with clients.• Prepared regular reports to track appointment conversions and customer interactions.

• Conducted phone calls to company managers or supervisors to verify the accuracy of information provided by individuals in our database.• Gathered details such as employment duration, job titles, personality traits, and references during the verification process.• Ensured data integrity and accuracy by meticulously confirming the validity of the submitted information.• Maintained professional and courteous communication with company representatives throughout the verification… Show more • Conducted phone calls to company managers or supervisors to verify the accuracy of information provided by individuals in our database.• Gathered details such as employment duration, job titles, personality traits, and references during the verification process.• Ensured data integrity and accuracy by meticulously confirming the validity of the submitted information.• Maintained professional and courteous communication with company representatives throughout the verification process.• Documented verification results and updated the database accordingly. Show less

Managua, Nicaragua

• Handled a high volume of customer inquiries and provide exceptional service.• Met and exceed performance metrics related to call quality, resolution time, and customer satisfaction.• Demonstrated patience and professionalism when dealing with challenging customer situations, including handling complaints and resolving issues.• Assist customers with credit card-related inquiries, banking transactions, and account management.• Provided bilingual support to customers.•… Show more • Handled a high volume of customer inquiries and provide exceptional service.• Met and exceed performance metrics related to call quality, resolution time, and customer satisfaction.• Demonstrated patience and professionalism when dealing with challenging customer situations, including handling complaints and resolving issues.• Assist customers with credit card-related inquiries, banking transactions, and account management.• Provided bilingual support to customers.• Implemented NPS (Net Promoter Score) initiatives to improve customer loyalty and satisfaction. Show less

Licenciado, Administración Turística Y Hotelera

Marketing

English