Laura Garces Email & Phone Number

Los Angeles Metropolitan Area,New York

Experienced special events coordinator with 5 years of demonstrated history working in operations, customer service and coordinating. Skilled in digital marketing, social media, events and project management. Maintaining and intentionally seeking relationships with creative individuals, and looking for ways to connect and build up the community. Staying updated on industry trends, emerging technologies, and unique event concepts to offer fresh and engaging experiences.Events include: Movie Premiers, Live Music events, Small Business IRL Marketplace, Community and Wellness events. On site Management: During events, oversee all on-site operations, ensuring that setups run smoothly, registrations are handled efficiently, and any unexpected issues are resolved promptly.Managing staff and volunteers to ensure a cohesive team effort.

New York, New York, United States

Coordinate and monitor project activities, ensuring that tasks are completed on time and within budget. Address any issues or obstacles that may arise during project execution.Identify potential risks and issues related to the project and develop mitigation strategies. Proactively address any challenges to keep the project on track.Ensure that project deliverables meet quality standards and adhere to relevant regulations or guidelines.Collaborate with project stakeholders to define project objectives, scope, deliverables, and timelines. Develop detailed project plans and work breakdown structures.

Los Angeles Metropolitan Area

Provided day-to-day support to Project Managers, playing a key role in ensuring the seamless execution of projects, special events, and IRL activations. Skillfully prioritized tasks, effectively managing multiple projects concurrently, and consistently meeting deadlines, contributing to project success.Responsible for booking travel arrangements, including hotels, and diligently handled expense reporting for all company travel.Coordinated and curated offsite events and initiated monthly company-wide culture-building initiatives to strengthen team cohesion.Managed budgeting and invoicing for personal charges, collaborating with other coordinators to maintain financial accuracy.Maintained a clean and efficient studio environment, overseeing tasks such as shipping/receiving, inventory management, and office supply upkeep.Demonstrated an unwavering commitment to exceptional customer service, ensuring a positive experience for all stakeholders.

United States

Coordinated event environments, including signage and branding, and played a pivotal role in the setup and tear-down for each event, delivering top-tier customer service and hospitality.Conducted post-event analysis and budget recaps, collected internal and client feedback, and incorporated these insights into future event plans. Additionally, conducted research to identify new event opportunities for the company.Spearheaded community outreach efforts for ambassadors and influencers, further enhancing brand engagement and recognition.Efficiently managed inventory, ensuring the organization of all physical merchandise, while also fulfilling online sales and influencer/user gifting for a user base of over 250 classes on the app.Assisted in the planning and execution of a wide range of events, including open marketing tactics, promotional events, and sponsorships. Responsibilities encompassed creating guest lists, developing checklists, and skillfully negotiating agreements with vendors and sponsors to optimize cost-efficiency and service quality.Collaborated closely with cross-functional teams to finalize event details and effectively delegated tasks to the Open team. Maintained daily interactions and managed relationships with external vendors and event partners.Acted as the direct point of contact for inquiries related to accounts and subscriptions, ensuring prompt resolution of any issues.

New York City Metropolitan Area

•Managed operations and logistics for the Private Client Services team, Grailed’s first White Glove program assisting in personal consignment services. • Directed reports including product photographers, student interns,logistics and fulfillment associates. •Head of outreach to private clients.Responsible for all 3PL relationships. •Introduced standardized workflows such as inbounding and outbounding procedures, cycle counting, WMS processes and markdown analysis. • Worked closely with the Partnership team to assist in celebrity closet sales and VIP clients activations. •Developed sell through strategy to optimize product performance in partnerships department with the Data Analytics team to perform analysis via Looker.•Collaborated with in-house engineers and product managers to create inventory tools, increasing unit accuracy and efficiency.

Greater New York City Area

•Answered incoming customer emails regarding billing issues, product problems, service questions and general user concerns , averaging around 200 emails per shift. Ensured SLA’S and SOP were being met daily•Think proactively about how to improve our processes and take action on opportunities to increase the efficacy of the Grailed Customer Experience team.

New York City Metropolitan Area

•Trained all new sales representatives and actively searching for new recruits within the industry•Curated in-store displays with brand alignment with brand guidelines, contributing to quarterly revenue increases of 25% • Directly dealing with time management of unpacking, steaming and landing product •Analyzed sales trends and key performance indicators to adjust product offering accordingly

Flatiron, New York

•Maximized sales to build infrastructure and propel the brand •Managed and maintained staff, merchandise, store operations and loss prevention with a strong focus in customer service and staff management •Strategized with the team of 20-30 employees to find new, innovative ways to build genuine relationships with customers.•Maintained daily and monthly sales to ensure each

Greater Los Angeles Area

Greater Los Angeles Area

Greater Los Angeles Area

Greater Los Angeles Area

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Education record