Alex Garcia Email & Phone Number

● Identified recurring trends and issues on the Notarize app, mobile web, and desktop web browser● Created and updated Macros based on new features and rollouts● Maintained a 90% and above for our Adherence, Acceptance, and Customer Satisfaction statistics ● Trained new hires with group shadowing and reverse shadowing sessions● Provided technical assistance to Retail clients, Title Agents, Lenders, Business accounts and our On Demand Network Notaries ● Collaborated with multiple teams and channels throughout the lifecycle for remote signings ● Worked on a project to update the efficiency and workflow when coding Zendesk Tickets● Solved approximately 250+ Tickets per week varying on customer volume

Remote

● Provided solutions to cardmember inquiries, de-escalated calls, and averaged 100+ connections per shift● Utilized multiple systems, platforms, and software applications to help resolve technical issues● Prevented financial loss by conducting fraud and dispute claims for over 1400 financial institutions● Interviewed customers and researched suspicious transaction activity on compromised accounts● Onboarded new customers to ensure the ability to maintain credit card accounts online● Maintained a high level of product knowledge regarding all aspects of consumer card programs and benefits scoring90% accuracy, call satisfaction, and resolution for customer success● Partnered with over 190,000 small businesses, registered authorized employees and set up central billing● Assisted with online guidance via CoBrowse Sessions on at least 10% of calls with the app or website● Mentored newly hired trainees by video call or chat to assist with customer needs on live calls

Harlingen, Texas, United States

● Communicated with Crew members to ensure great customer service and throughput, achieved a goal of 46transactions in under 15 minutes during peak time● Evaluated performance reviews and the resolution of performance issues, maintain high satisfaction with customers● Managed food safety ensuring hand washing and glove changes, monitoring time and temperature on the line, andenforced the Daily Food Safety Checklist and food safety policies and procedures● Developed and cross-trained all front of house crew, built a strong team dynamic between back and front of house

Brownsville, Texas, United States

● Handled heavy call volume of outbound and inbound telephone calls, email, troubleshoot and problem-solving for incoming phone questions, issues, escalations, and/or complaints● Analyzed and evaluated financial viability of students and families, scanned documents and entered data for the application process for over 5000 students● Utilized internal management software to properly facilitate and track the disposition of all potential students that have inquired and students that have enrolled, collaborated with admissions and billing departments

Brownsville, Texas, United States

ensure guests can find what they are looking for and that the areas maintain brand standards and are in-stock Grow sales by maintaining merchandise, signs, and labels on the sales floor Backstock items in and pull items from the backroom accurately while preventing product damage to control expenses create a friendly and welcoming environment that generates lots of Target love and loyalty among guests by welcoming every guest in your own authentic way

Associate'S Degree, Business

Activities and Societies: German Club officer

High School Diploma

Activities and Societies: NHS DECA Top 5% BPA