Jay Garcia Email & Phone Number

West Hollywood, California, Us

- Provide global first to third-level support to Pluto TV and Paramount users for software, hardware, and various infrastructure-related issues.- Accurate ticket entry for issue resolution to aid in incident management. Manage the life cycle of tickets, including follow-up communications and status updates based on current Service Level Agreements (SLAs).- Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking).- Monitor and delegate tickets and tasks. Act as outage coordinator when necessary and as the escalation point for junior team members.- Coach, mentor, and train junior team members regarding incidents, requests, set-ups, processes, and ticket handling.- Coach, mentor, and train junior team members regarding incidents, requests, set-ups, processes, and ticket handling- Participate in the entire user life cycle from accounts provisioning, hardware deployment, and day-one orientation.- Administration and troubleshooting of company Mac/Windows, BYOD, and peripherals.- Provide Google Meet and Zoom conference setup support and troubleshooting.- Responsible for fulfilling requests related to onboarding and offboarding.

Santa Monica, Ca, Us

- Fulfill 1000+ onboarding/offboarding request (Hulu, Disney, Disney Streaming Services)- Support users (2100+) with Windows 10 and macOS devices across different sites now including Disney/DSS - Enterprise Admin Support for Active Directory, Adobe, Avaya, Box, Druva, G-Suite Admin, Ivanti, JAMF, JIRA, Lucidchart, Office 365, OKTA, ServiceNow, Slack, Zoom- Assign, provision, label, box up, document, and ship out Hulu assets (work from home) to new hires- Keep user-facing IT documentation up to date to ensure accuracy- Use ServiceNow on a daily basis to assign, complete, update tickets and run reports- Remote support via Slack, Email, ServiceNow, Bomgar, Zoom. (Walk-Up support available Pre-COVID)- White glove Executive and VIP support when in office- Coordinate vendor support of assigned hardware/software/systems/services.- Train and develop peers and support techs in systems monitoring, routine administration, and troubleshooting- Create Knowledge Base articles (KB’s) for techs to follow policies and procedures- Collaborate with other sites (Seattle, NYC, San Antonio) to write internal content for new protocols- Collaborate with teams across Hulu to streamline software access request (ServiceNow, automation, JIRA)- Research, plan, coordinate upgrades, changes to existing systems, and implementation of new systems- Assist Asset Management with inventory updates, donations, and dispositions of retired equipment

Auckland, Nz

- Complete Vista server builds when needed- Use Microsoft SQL Server and SQL statements to assist with problem solving- Utilization of advanced aspects of Windows OS- DHCP, DNS, IIS, AD and network configuration- Escalating incidents to the proper tiers of support with all necessary logs and supporting documentation- Reading and interpreting error logs provided by clients as well as gather logs to resolve incidents (tickets)- Maintaining an extensive understanding of the cinema industry's business operation in order to effectively communicate and troubleshoot- Software development concepts such as web services, relational databases and .NET framework- Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems and network connectivity.

Manhattan Beach, California, Us

- Supporting over 400 worldwide stores with Apropos system (Linux command setup)- Administering all user accounts, passwords, access, credentials, and profiles for both in-house and external employees through Active Directory. (Over 500 employees)- Mapping new servers with data drives, backup drives, and boot drives- Creating Unix accounts to grant access to database servers. (Sales reports, sales data, sales maintenance)- Collecting sales reports, cash sheets, and data remotely from stores experiencing network errors and transferring the information to corporate servers via SecureCRT Linux.- Managing all user Email accounts via Microsoft Exchange by maintaining passwords, mail forwarding, group mail, and subscriptions.- Assisting stores with PDT Scanners, Mobile POS by troubleshooting when the device becomes non-useful or malfunctioning.

San Francisco, Ca, Us

- Plan, monitor, and optimize digital content across various social media platforms — including Facebook, Instagram, Twitter, Youtube, and Snapchat.- Maintain brand’s daily social media production and marketing calendars- Organize and lead creative social media campaigns focused on engaging storytelling of live events, national news, and community involvement.- Produce and package ready to publish content targeted for a bi-lingual audience- Provide and implement media strategies to publisher’s executive team.- Execute direct competitor research and regular comparison analysis of audience growth and engagement- Build relationships with representatives of media competitors- Serve as brand ambassador and point of contact to social media followers- Additionally write and publish editorial content for publication covering local news

Cupertino, California, Us

- Troubleshoot and diagnose macOS and iOS software platforms while providing timely and tailored solutions to consumers and business professionals.- Document confidential and sensitive user information while performing all repairs with utmost concern for user and business privacy.- Manage and maintain daily queue of tickets for various hardware devices and software platforms. - Maintain and organize documentation of arising and existing issues. Notate device symptoms, categorize repairs, and order replacement parts for in-house repairs.- Collaborate with store leadership on identifying and streamlining training experience for arising technicians thus increasing overall store efficiency in customer experience and service metrics.

Bachelor Of Arts - Ba, Journalism

Associate'S Degree, Transfer Studies