Karen Garcia Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

The purpose of the Portfolio Risk & Pricing Strategy and Optimisation team is to enable the Merchant Solutions business to make risk-reward decisions and optimise our portfolio.

Sydney, New South Wales, Australia

Accountable for leading the end to end delivery of strategic merchant portfolio initiatives from inception to implementation. We work closely with business partners and stakeholders to plan, rigorously challenge and prioritise business requirements and effectively manage program and project risks and issues to ensure we deliver business value and.

Sydney, New South Wales, Australia

• Responsible for working with business stakeholders to embed and maintain effective risk management practices across the end-to-end product lifecycle that inform decision making and support the merchant business.
• Uplift Merchant Onboarding KYC Requirements Show less

Sydney, New South Wales, Australia

• Responsible for proactive continuous improvement across end-to-end product value chain within Merchant Solutions and Payments. We equip product teams with transparency and controls across the value chain enabling.
• Operationalise… Show more Responsible for proactive continuous improvement across end-to-end product value chain within Merchant Solutions and Payments. We equip product teams with transparency and controls across the.
• Operationalise Banking Code of Practice (BCoP) requirements for Merchant Acquiring and Payments
• Uplift Merchant Acquiring and Domestic Payables & Receivables Terms & Conditions and related collateral including product enhancements, process updates, scheme compliance and BCoP requirements
• Uplift Chargeback process and controls Show less

Sydney, Australia

• Responsible for maintaining, implementing and monitoring pricing for transaction banking and merchant acquiring products. We ensure pricing remains aligned to current market conditions and impacts from environmental.
• Uplift Guide to Merchant Fees
• Rollout UnionPay on eCommerce solutions
• Simplify project
• NFP (Not-for Profit) pricing Show less

Sydney, Australia

As a Transaction Banking Sales Specialist, we originate new opportunities across transactional banking products (payments, merchant solutions, cash management) as well as provide support to existing clients in the Corporate segment. My portfolio included Health, Schools and Not-for-Profits. Each client has unique business needs and we are committed to.

Sydney, Australia

• Effectively project manage the implementation of transactional banking solutions from initiation, scope, risk and change management through to delivery. We take the time to understand the client’s business requirements.
• CEO Award Winner Dec 2014 for Project Switch
• CommBiz Trans-Tasman process in conjunction with ASB NZAdditional duties:
• Project Switch… Show more Effectively project manage the implementation of transactional banking solutions from initiation, scope, risk and change management through to delivery. We take the time to understand the.
• Project Switch - a Lean Six Sigma Productivity project that reduced the end-to-end onboarding cycle and improved the client onboarding experience Show less

Sydney, Australia

• Lead and develop team members to support the Bank’s culture of becoming more client-focused, whilst identifying and reporting risks and implementing risk mitigating process controls.Additional duties:
• Client Migration Project to CommBiz platform
• Change Management
• Training and development
• Performance and Reporting
• Statistical data analysis

Sydney, Australia

• Main duties included:
• 2nd Level support on technical and procedural enquiries relating to the installation and operation of QuickLine and CommBiz.
• Relief Team Manager support.
• Liaising with Software vendor and participating in software release UAT as required.
• Facilitating ongoing training and development of Helpdesk staff.
• Take ownership of customer needs and recommending appropriate solutions.Additional duties:

Sydney, Australia

• Reporting to the Team Leader, Electronic Services Helpdesk, my main role was to provide first level telephone support to the Bank's QuickLine customers and branch staff.More specifically, my duties included:
• First point resolution of technical and procedural enquiries relating to the installation and operation of the QuickLine product.
• Providing exemplary customer service at all times by adherence to agreed Helpdesk performance standards and requirements.
• Taking ownership… Show more Reporting to the Team Leader, Electronic Services Helpdesk, my main role was to provide first level telephone support to the Bank's QuickLine customers and branch staff.More specifically, my.
• Taking ownership of customer needs and recommending appropriate solutions.
• Processing transactions necessary to satisfy customer needs and completing all relevant clerical work.

Sydney, Australia

• NetBank is the Commonwealth Bank's internet banking service.My role was to provide technical support to NetBank customers. More specifically:
• Assisting customers troubleshoot problems with NetBank.
• Maintenance of accounts linked to NetBank.
• Processing new applications over the phone.
• Assisting with Examining work.

Sydney, Australia

• Assisting customers with the use of Bank-by-phone for account balances, transfer of funds and transaction details
• Putting stops on lost/stolen card/s
• Re-ordering lost/stolen or damaged card/s
• Taking Term Deposit instructions prior to maturity
• Explaining Bank fees and Government charges to customers
• Stopping cheque/s and re-ordering cheque and deposit book/s

Project Management, Diploma

Manage project integration Manage project scope Manage project time Manage project quality Manage project cost Manage project human.

S A Partners Certification, Productivity, Green Belt

Activities and Societies: Lean consulting and training, Productivity Fundamentals (Six Sigma), Productivity Practitioner (LSS) July 2013.

Green Belt Certification, 1B (Lcs)

Productivity Practitioner Green Belt - Productivity Project completed March 2014 - Green Belt Online Exam completed February 2014 - Green.