Instrumental senior leader that has been able to come in and apply nimble but bold start-up mentality to get the engineering and product division building and deploying world class products. Managed and lead several teams including flagship team, new product development, DevSecOps, and technical support.

Champion the company vision and strategy by designing the technical roadmap to support the realization of organizational objectives. Partner with executive leadership to understand the key business objectives and issues and to align cross-functional teams. Mentored and managed all IT divisions which consisted of Technology Operations, Enterprise Data Analytics, Project Management Office, Operations Support, Information Security, and the Interoperability Engineering team. Oversee the 35+ technical team members responsible for developing and delivering technology stack required to support operations. Define and operationalize IT division’s guiding principles by leveraging industry best practices.

Cultivated relationships with clients to gain a deep understanding of end-user and patient journeys, organizational functional requirements, and use stories. Leveraged agile methodology to support the development of client customizations. Mentored and managed the Client Platform Operations Team overseeing the implementation of client and stakeholder data and IT initiatives, including data warehousing, data visualization, and business intelligence.

Global Loyalty TeamOverhauled NPS development team to improve overall quality of program. Supervised six-member team of ETL developers and data architects to drive implementation of improvement recommendations and solutions resulting in a higher data integrity score. Collaborated with CEO and other senior leadership members to launch two enterprise-wide NPS Relationship Programs. Directed high-visibility Touch-Point Program, which encompassed over 40 touchpoints across several key business areas. Teamed with business area leads to leverage data from Touch-Point Program Surveys to improve end-user experience through design and applicable features. Produced product-related dashboards for key team leads to utilizing for key decisions and resource management. Online Customer Support (OCS) TeamProject managed the creation and implementation of the US virtual agent. Completed all Product Management responsibilities for the US virtual agent and the contact us platform. Documented and gathered all business requirements for both the US virtual agent and the US contact us projects. CS Reporting TeamProject managed minor to major reporting projects. Managed the North America reporting road map. Prepared and communicated data analysis findings to senior management.CS Insights TeamSummary:Data steward for the CS NPS program. Project managed all CS NPS projects. Implemented audit rules for data coming in from survey vendor. Facilitated business requirement meetings from business managers to executive staff.

NetDeposit TeamManaged business analyst team. Responsible for all product management responsibilities for the NetDeposit platform. Facilitated business requirements meetings with stakeholders. Completed all project management responsibilities for small to large scaled projects.ATM (Automatic Teller Machine) TeamManaged the ATM Platform that was used by eight other affiliate banks. Provided 24/7/365 support for all ATMs across North America. Project managed all small to large scaled projects. Facilitated business requirements meetings with stakeholders.

Farm Bureau Financial Services Facilitated business requirements meetings with stakeholders. Design and managed all statements of work for all new project request. Main liaison between the business and technical teams. Project managed both back-end and front-end projects.