Patrick Gardiner Email & Phone Number

Langley, British Columbia, Canada

Surrey, BC, Canada

• Provided exceptional customer service, exceeding clients' expectations and building strong relationships
• Negotiated rates with carriers to achieve target margins and ensure cost-effective transportation solutions
• Maintained professional communication with carriers, addressing any potential service issues promptly and effectively
• Ensured on-time performance levels were consistently met or exceeded, delivering reliable and efficient service to clients
• Demonstrated problem-solving skills by resolving carrier-specific issues from the point of booking through to completion
• Collaborated with team members to deliver optimal transportation service solutions and offered assistance when needed

Surrey, BC

• Coordinated and maintained cost-efficient freight movements from/to Canada by consistently communicating with overseas offices.
• Provided exceptional customer service by accurately quoting clients based on their specific shipping needs.
• Produced critical shipping documents, such as AWBs, CIs, B13As, BOLs, and NAFTA Certificate of Origins, with precision and timeliness.
• Improved shipment pick-up and delivery procedures in all modes of transport (Air, Ocean, Ground) through the development and implementation of efficient procedures.
• Oversaw the successful movement of testing samples for sporting events across Canada, ensuring timely packaging material pick-up, transportation, and delivery within 24 hours.
• Tracked and managed up to 60 inbound and outbound shipments simultaneously with meticulous attention to detail.

Richmond, BC

• Fostered and managed strong client relationships by handling all aspects of inbound, outbound, and shipments for multiple clients across various product lines, resulting in increased revenues and enhanced client loyalty.
• Oversaw billing for over $100,000 in monthly services and skillfully managed six high-profile clients while optimizing services to meet individualized needs.
• Excelled in a fast-paced 3rd party environment, utilizing exceptional written and communication skills to liaise with vendors, carriers, warehouse providers, customs/brokerage providers and surpassing all client.
• Procured client transportation needs efficiently, including soliciting bids, conducting comparative analyses, negotiating and contracting, and analyzing key variables (time, reliability, and cost) to optimize.
• Conducted thorough business development analysis for new clients by collecting logistical data, conducting in-depth reviews of report data, identifying core problems, recommending solutions, and presenting key.
• Demonstrated expertise in using warehouse management software (WHS) and intermediate to advanced proficiency in Microsoft suite of software.

Ba, Business, International Development Studies

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High School, High School/Secondary Diploma Programs