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Product Manager with broad experience. I have found a niche in the internal financial world of technology. I get excited about helping customers, internal and external, working with great teams, and forging a path with technology.PRODUCT MANAGEMENT EXPERIENCE• Demonstrated ability to drive complex cross-functional teams to meet project goals• In-depth understanding of software and SaaS product process with the ability to influence for feature work• Certified Scrum Product Owner (CSPO)SKILLED COMMUNICATOR• Expert at working with internal and external groups of stakeholders at all levels to formulate plans, build consensus, and drive to execution and delivery• Proven ability to build rapport quickly and establish strong working relationships• History of guiding customers through new technical processes and features into adoptionSTRONG CUSTOMER SERVICE BACKGROUND• Six years of experience delivering professional service in customer-facing roles• Excel at speaking through technical issues with non-technical audiences• Experienced at educating customers and stakeholders on use of new and existing product features• Received multiple customer service awardsTRAINING EXPERTISE• Experienced with creating training collateral including slide decks, videos, and process documents• Proven ability to understand technical process quickly to become and SME• Onboarded and trained a new team on complex internal tools• Educated users and stakeholders on the process flows for new features
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Product OwnerKindercare Learning Companies Mar 2023 - PresentLake Oswego, Or, Us
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Product ManagerOpensesame Oct 2021 - Feb 2023Portland, Or, UsFor the same product I had been working on as an Associate Product Manager, I built a vision for a product with stakeholders, to understand their needs and to prioritize the customer value as quickly as possible. In addition to this, I lead cross-functional teams to capture urgent market needs. I am still working with the same agile team to improve and deliver the most customer value. -
Associate Product ManagerOpensesame Oct 2019 - Oct 2021Portland, Or, UsI was responsible for an agile software development product. I worked with stakeholders to develop a strategy and roadmap for a new product. As part of this product, I lead vendor evaluations for new technology decisions. I utilized Jira and other product management software to convey roadmaps and strategic decisions.
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Operations AnalystSurveymonkey Sep 2018 - Oct 2019San Mateo, California, UsI worked to make it more seamless for SurveyMonkey's customer to pay for the services they need. I did this daily by helping our customer-facing teams tackle issues and improvements. Furthermore, I worked to improve reporting so that we can gain more insights from the data at our fingertips. Fraud reduction through various tools and internal strategies is a large part of my job. -
Finance Business AnalystIntel Corporation Jan 2017 - Sep 2018Santa Clara, California, UsI was responsible for pulling financial data, aggregating and organizing, then reporting it out to the proper stakeholders. I help set the budget for one of the manufacturing sites and communicating it out to the operations partners and upper finance management. -
Capital AnalystIntel Corporation Feb 2016 - Jan 2017Santa Clara, California, UsIn this role, I was responsible for ensuring the accuracy and validity of procurement requests. This included items for all of the manufacturing processes. I helped manage budgets for each of the projects happening in the manufacturing sites.
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Demand Generation Representative LeadSymantec Apr 2015 - Feb 2016San Jose, California, UsMy main responsibility in this position is to work alongside my manager to build a Demand Generation Representative (DGR) team from the ground up. I assisted with on-boarding and training our new hires, creating tools and resources that assist with on-boarding, prospecting, and generating interest with our customers. I have created a number of assets for the team for their continuing education. It is my responsibility to fill in gaps where ever I can for the team. I help to make the team best in class, and am a source of knowledge and experience for my teammates. -
Demand Generation RepresentativeSymantec Jun 2014 - Apr 2015San Jose, California, UsThe main function of this position is making outbound telemarketing calls to follow up on marketing leads, making first contact with a potential customers. I maintain and update Salesforce.com database with more complete information and lead details. As the first step in the sales process, I call on lists and/or leads generated from marketing campaigns and convert them to qualified sales opportunities. I keep pursuing and surpassing all performance targets and Key Performance Indicators (KPIs). I provide feedback to optimize marketing and sales efforts, showing what campaigns will generate the most interest and are the most valuable to the customer.
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BaristaBing'S Café Sep 2009 - Sep 2013Within this $1 million campus business, I diligently worked my way up from beginning food prep to lead barista to student manager. Trained new student employees and cross-trained returning student employees. Created and implemented a new inventory regulation system that saved the café over $3,000. Received multiple awards for exceptional customer service.
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Market Research InternC2C Apr 2013 - Aug 2013Chosen to be part of this new university business outreach program, I became certified for human subjects research; composed, gathered, and compiled survey research, conducted qualitative/ethnographic research through focus groups; worked on quantitative modeling; Wrote market research report for the OSU Marketing Department based on primary research. Researched and input new leads into Salesforce.
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Retail AssistantBrushfire Pottery By You Dec 2007 - Sep 2008Assist customers, using my communication skills to explain our process.Customer service was a priority.Assisted with organizing and running event nights, where I helped children and adults alike. Kiln work, general store clean up.
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Workshop Assistant2005-2008 Jul 2005 - Sep 2008Initial cabinet construction as well as assembly and finish work. Installation of which requires attention to detail and diligence. Had to use communication skills to assist the customer in implementing design and installation.
Colin Gardner Skills
Colin Gardner Education Details
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Oregon State UniversityInternational Business -
Oregon State UniversityMarketing
Frequently Asked Questions about Colin Gardner
What company does Colin Gardner work for?
Colin Gardner works for Kindercare Learning Companies
What is Colin Gardner's role at the current company?
Colin Gardner's current role is Product Owner at Kindercare.
What is Colin Gardner's email address?
Colin Gardner's email address is co****@****ame.com
What is Colin Gardner's direct phone number?
Colin Gardner's direct phone number is 165052*****
What schools did Colin Gardner attend?
Colin Gardner attended Oregon State University, Oregon State University.
What are some of Colin Gardner's interests?
Colin Gardner has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Education, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare.
What skills is Colin Gardner known for?
Colin Gardner has skills like Microsoft Office, Customer Service, Leadership, Marketing, Salesforce.com, Sales, Market Research, Public Speaking, Determination, Research, Powerpoint, Event Planning.
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