I am an innovative and action-oriented leader that optimizes organizational performance through strategic planning, department turnarounds, enterprise system implementations, and legacy system modernization. My experience spans across diverse technology platforms and industries, including nonprofit, healthcare, consumer, and higher education. I have built and led collaborative, productive, and high performing technology teams that consistently exceed organizational expectations. Below are highlights of my career accomplishments and specialties:Strategy/ Vision: Developed a transformational technology strategy that replaced an obsolete custom legacy CRM with a salesforce-based ecosystem. The organization’s multi-million dollar investment in the salesforce ecosystem is projected to provide significant financial returns and an attractive return on investment.Technology Leadership: Drove an initiative to replace siloed marketing solutions with salesforce marketing cloud. The platform readily delivered far superior email distribution, delivery rates and growth in campaign revenue.Operational Excellence: Recognized the organization lacked a business continuity plan and developed a working solution featuring; laptops, zoom, cloud-based access to enterprise applications and office365. When COVID-19 hit, the plan worked flawlessly. Internal and external customers experienced uninterrupted access to all applications throughout the pandemic period. As a result of these efforts received the “Unsung Heroes” award.Thought Leadership/ SME: Selected as a member of the prestigious Salesforce nonprofit leadership council, as well as the Classy (fundraising solution) and Traction on Demand (Salesforce implementation partner) customer advisory councils, which provided critical guidance (to Salesforce, Classy and Traction on Demand) on the continuous improvement of their non-profit solutions. Specialties: IT Strategy | P&L Management | Technology and Business Transformation | Cloud Computing | Infrastructure | System Implementations | Business Continuity | Crisis Management | Cybersecurity | Data Management | Regulatory and Industry Compliance | Process Improvement | Problem Resolution | Change Management | High Performance Teams | Cross-Functional Leadership | Consulting | Project Management | IT Governance
Listed skills include Leadership, Project Management, Management, It Management, and 44 others.