Gareth Balmer Email and Phone Number

Working for a company that is recognised as the world’s largest bicycle manufacturer. It's a passion, it's a need for that feeling of freedom when out on a bicycle...Sales• Ensuring that targets are met, where possible exceeded• Analyse Cirus Lime reports to assist making key business decisions and push sales.• Manage in store devices to capitalise on a wider range of products• Confident use of the stores EPOS SystemCustomer Service• Maintain customer retention by providing first class service• Deal with enquires and complaints and resolving the issue/request• Drive consistency within your internal teams to achieve the highest service levelsVisual Merchandising• Following a weekly brief, ensure that this is applied to your store and maintain high visual standards• Attract, engage, and motivate customers into making purchases in store by using the latest visual techniques• Making sure that all new products and advertised product is all visible and in the correct locationsTraining and Development• Develop existing staff and encourage progression within the company• Organising weekly cycles from the Giant Store, further promoting the brandDuties• Key holder• Till Reconciliation at end of day• Running Liv Department (1st Ladies specific cycling shop in Europe)• Booking in of new bikes & stock• Weekly stock takes and placing stock orders• Brand ambassador at events

Managed key accounts in the Republic of Ireland & Northern Ireland selling Power Bar, Continental and Polaris Clothing. Prospected and generated new business within existing accounts. Managed shipping, collections and events.

Was responsible for Server, Client PC & Laptop Administration (Support & Re-Builds) at 12 sites

•Sourcing New business, selling VoIp to SME's .

IT Support for 35 users as well as IT Recruitment

I managed IT Department of 35 in-house users in 24/7 call centre environment