Camwood has been helping organisations evolve their end user environments for over 20 years. I'm proud to be delivering those services to our customers and their users.

Working within a Project Management Office for Post Office. Managing multiple projects from initial request to delivery and beyond, working with internal and external service providers, managing cost and revenue and working directly with the customer to build relationships and deliver on their requirements

Computacenter are a leading provider of services and IT solutions. I worked in the UK and Europe on a number of projects and customers over this period, details below

Working with account teams, solutions specialists, technical consultants and service delivery managers to propose solutions and tender responses for major projects within the UK and Europe, including the successful tender of 155,000 unit desktop transformation for a major UK financial institution.

Working with a large team responsible for replacing a 155,000 device estate, upgrading to Windows 7, Exchange 2010 and office 2010. I was specifically responsible for managing the Project Desk, Deployment Engineers and coordinating the migration of user accounts on the day of deployment. Through a team of coordinators, I managed engineering activity on multiple sites. I was ultimately responsible for ensuring all engineering activity completed on time, user migration was managed in line with deployments and completing post migration reporting to ensure CMDB accuracy. I was also the point of escalation for user exceptions and problem management.

I worked with a multi stakeholder team rolling out Global Active Directory and Windows 7 to Rolls Royce worldwide.My role of UK Evening Deployment Manager involved the following:• Overall management of the progress of evening deployment activities across all scheduled locations• Management of all associated engineering resource and the point of escalation for all senior engineers for any evening deployment related issues.• Ensuring all engineers are adhering to Rolls Royce security measures, passes, accounts etc.• Ensuring all equipment and resource are ready to complete the schedule deployment• Collating and distribution of all site reports• Liaison with nominated key Programme team representatives where roll-back decisions are made. • Compilation and distribution of nightly reporting of all global migrations to Both programme and customer senior stakeholders. • Monitor performance and adherence to process by all on site engineers.• Escalation point for all build factory activities during the evening.

Following a successful 10 month spell earlier in the year (see below) I have been asked to return to my previous role.

Working on site for a fixed term, I managed IT risks for the central IT function.Although Unipart had a risk management process in place this had not been proactively managed, my focus was one of working with the service managers and technical architects to move risks forward to closure or acceptance, and ensure sign-off by senior management.During my short time at Unipart I reduced the actives risks from 87 to 24, and ensured that routes to resolution were agreed for outstanding risks.

Working on-site at Nationwide Building Society’s head office in Swindon. I was part of the managed services team, particularly responsible for the provisioning of servers within Nationwide’s estate. Following previously poor service and consistent failure to meet SLA’s I was recruited on the back of the work I completed at M&S (below) to co-ordinate a team of engineers and technical administrators to improve process and results, to meet SLA’s and improve the customers overall experience. during my time, through improved processes, we reduced the administrative team by 50% whilst improving performance against SLA. The remaining team will continue working with the customer to further improve this result. As part of my daily role I liaise with the Service Delivery Manager, the customer and a number of stakeholders both in the UK and overseas.

Working on-site with Marks & Spencer, as part of a team implementing a Windows 7 rollout to 5500 users. I managed a team of application packagers/sequencers and test engineers both onsite and offshore, I had overall responsibility for ensuring that all client applications in the estate were package, preferably via application virtualisation, for deployment through Microsoft’s System Center Configuration Manager. I was also responsible for the testing and remediation of all web based applications within the estate. I reported directly to the customer on a daily and weekly basis.

• Responsibility for managing the accounts of around 40 government organisations with ICT spends of up to £2m per annum.• Responsible for campaign planning in line with Government objectives and seasonal trends.• Keeping contact with a number of decision makers and influencers within each organisation on a regular basis to share product knowledge and gain an understanding of how their business is running. • Meeting face to face with key decision makers or project staff to ensure relationships are strong and projects and or contracts are running smoothly. • Generating quotations for products and services, liaising with technical specialists to ensure quotations and tenders are sent out in a timely and professional manner.• Responsible for margin management to ensure profit maximisation without risking market share.• Working closely with all support functions to ensure the highest level of ongoing customer satisfaction post sale. • Working with Credit Control to ensure that all invoices are paid in a timely fashion and any queries are identified and resolved promptly.