Gareth Creaney Email & Phone Number

Banbridge, Gb

United Kingdom

As a dedicated Sales, Marketing, and HSQE team member, I specialise in driving business growth, ensuring brand success, account management to exceed customer expectations and prioritising the well-being of both our team and customers. With a strategic approach, I support sales and marketing initiatives, crafting compelling campaigns to boost revenue and brand visibility. Simultaneously, I champion health and safety practices, implementing protocols to create a secure and compliant work… Show more As a dedicated Sales, Marketing, and HSQE team member, I specialise in driving business growth, ensuring brand success, account management to exceed customer expectations and prioritising the well-being of both our team and customers. With a strategic approach, I support sales and marketing initiatives, crafting compelling campaigns to boost revenue and brand visibility. Simultaneously, I champion health and safety practices, implementing protocols to create a secure and compliant work environment. Show less

• Cooperated with and supported the compliance management system and encouraged my team to do the same• Developed personnel awareness of product compliance obligations• Actively participated in corrective actions from concerns or internal audits.• Ensured that all personnel within my team were complying with the organisations product complianceobligations, policies, processes and procedures• Integrated product compliance obligations into existing business practices and… Show more • Cooperated with and supported the compliance management system and encouraged my team to do the same• Developed personnel awareness of product compliance obligations• Actively participated in corrective actions from concerns or internal audits.• Ensured that all personnel within my team were complying with the organisations product complianceobligations, policies, processes and procedures• Integrated product compliance obligations into existing business practices and procedures in my area of responsibility and encouraged a compliance culture•Daily supervision and management of the account manager team assigned to ensure team efficiency and maximise results• Provided support for the Account Management team• Exemplar in regards to the Company Values.• Achieved growth and hit sales targets by successfully developing the team and achieving KPIs set.• Drove new business sales focus and reported on campaign successes.• Coached the team to keep customer retention rates above targets• Ensured high level of customer service standards were maintained and managed all customer complaints received, to drive improvements on NPS scores• Efficiently managed all customer contact via phone, email, web• Maintained morale to a high level, Fostered a positive team ethos.• Monitored team performance to ensure consistent achievement of high customer service levels and standards.• Monthly reporting on results / KPIs for the GB team.• Maintained and promoted a compliance culture throughout the organisation in order to ensure the highest levels of integrity, honesty and professionalism.• Promoted the highest possible standards of health, safety, environmental, quality and product compliance, ensuring that compliance was an integral part of the business. Show less

KEY RESPONSIBILITIES • Inbound queries by telephone and email from new and existing customers.• To resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently.• Logging of site visits, including organising part orders and delivery• Producing quotes• Maintain high accuracy in all aspects of order processing including processing of credit card transactions• To achieve KPI Targets as set by the Service Manager.• Develop new… Show more KEY RESPONSIBILITIES • Inbound queries by telephone and email from new and existing customers.• To resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently.• Logging of site visits, including organising part orders and delivery• Producing quotes• Maintain high accuracy in all aspects of order processing including processing of credit card transactions• To achieve KPI Targets as set by the Service Manager.• Develop new business opportunities and maintain a healthy pipeline for future sales.• Recording and tracking sales.• To develop and maintain a full knowledge of Kingspan’s products and services.• Provide a high quality professional service to internal & external customers• Build and maintain key stakeholder relationships e.g. field engineers• To ensure procedures and compliance requirements are adhered to.• Any other ad hoc duties which may involve direct contact with other departments.• Maintain and promote a compliance culture throughout the organisation in order to ensure the highest levels ofintegrity, honesty and professionalism.• Promote the highest possible standards of health, safety, environmental, quality and product compliance, ensuringthat compliance is an integral part of the business and our requirements and procedures. Show less

Portaodwn

• Managing and implementing social media campaigns and paid advertising.•Creation and distribution of engaging content to existing and potential customers.•community engagement management within Facebook groups.•Compiling and implementing seasonal offers and mini promotions to increase sales.•Monitoring and reporting ROAS to managing director.• Dealing with inbound and outbound calls/emails/live chats including Facebook messages – has the ability to be charismatic, up-beat… Show more • Managing and implementing social media campaigns and paid advertising.•Creation and distribution of engaging content to existing and potential customers.•community engagement management within Facebook groups.•Compiling and implementing seasonal offers and mini promotions to increase sales.•Monitoring and reporting ROAS to managing director.• Dealing with inbound and outbound calls/emails/live chats including Facebook messages – has the ability to be charismatic, up-beat and vibrant through all channels of communication while remaining professional.• Help walk in customers on a 1-2-1 basis that is face to face.• Help customers and maintain a positive atmosphere in Facebook Secret Groups.• Answer questions about the NewYou plan and have full knowledge of the diet plan and our support systems. Including full knowledge of a Ketogenic Diet.• Maintain Databases in excel• Upsell customers to larger meal plans or additional products• Accurately and efficiently enters customer information into company databases.• Processes refunds, returns or product swaps.• Participates in training and development activities as required• Maintain working knowledge of products and services sold and keep up to date on industry developments by reading current news.• Help create marketing material and implement ideas for promotional incentives Show less

Ireland

> Taking ownership for queries from first contact to resolution.> Development, maintenance and retention or customer relationships.> Accurately update administrative records.> Ressolve face to face, telephone and email queries quickly and to completion.> Process customer registrations.> Complaint management. >Helping with the launch of in-store promotional incentives.> Helping management meet 'customer viewpoint' targets as aligned with the… Show more > Taking ownership for queries from first contact to resolution.> Development, maintenance and retention or customer relationships.> Accurately update administrative records.> Ressolve face to face, telephone and email queries quickly and to completion.> Process customer registrations.> Complaint management. >Helping with the launch of in-store promotional incentives.> Helping management meet 'customer viewpoint' targets as aligned with the stores KPI's.>Helped with the training of new staff members. > Cash management and handling capabilities.> Meeting and exceeding customers needs, wants and demands to the best of my ability. Show less

Bachelor’S Degree, Communication, Advertising And Marketing, 2:1

Education record

9 GCSE's Grades: A*A*AABBBBB (English & Maths Grades BB) 3 A-levels Grades: A*AC