Tier 3 Support Technical lead.Leadership of team providing technical support, problem triageand resolution. Team are trusted to analyse, manage or resolvetechnical issues using their knowledge. Set and champion aculture for the team providing a vital link between customerfacing teams and developers within the business enabling eachteam to function to their fullest.GPS / log book project roll out: roll out of project to agreeddeadline. Owing to difficulties in effective execution I wasdeployed to Oregon to help stabilise team morale. Developedand led training and support for the team to help buildcapability, capacity and confidence. Subsequently secondedto lead them during roll out and following three months.Developer environment advisor: Supporting a teams ofproduct developers as an advisor/collaborator to support amore business integrated solution. Outlining risks that couldimpede successful business outcomes.

IBM Systems Storage Product Manager.Led technical solutions for IBM system storage creating fit forpurpose solutions for B2B clients. Developed technicalrequirements including designing and costing solutions, thatincluded preparation of competitive pricing through directengagement with IBM. Supported creation of marketing products(with Business Development Manager). Also responsible forRiverbed network optimisation solutions.Invited to attend overseas conference (via IBM) representingWestcon NZ engaging in new product updates and widersector relationship management.

Customer Service Operator / TrainerProvided customer service and technical support for thePlayStation range of products. Responsible for fault diagnostics,repairs, and providing game support / advice. Trusted advisor forSony products due to my indepth knowledge of PlayStationproducts. Led coaching and training sessions with Support staff(hardware and business processes), helping to maintain brandintegrity.Created web-based software for distributing and managingin-store demonstration units for Sony ComputerEntertainment.Invited to attend E3 (Electronic Entertainment Expo - LosAngeles) on behalf of Sony ahead of launch of PlayStation 3(2005).