Leading the Data and Information Service Domain at a Global mining client. Providing governance, opportunity identification and fulfilment and stakeholder liaison for services spanning collaborative applications, SAP BW and BW/4 HANA, information and data platforms and document management systems.

Lead the Incident and Release Tower at a Global Mining Client, providing on-shore governance for an off-shore Service Control team covering account-wide service reporting, service introduction and change, problem, release, critical incident and incident management. Implemented and participated in several improvement initiatives including expansion of the critical incident management service, a monthly RCA review process targeted at identifying and feeding process improvements back into the… Show more Lead the Incident and Release Tower at a Global Mining Client, providing on-shore governance for an off-shore Service Control team covering account-wide service reporting, service introduction and change, problem, release, critical incident and incident management. Implemented and participated in several improvement initiatives including expansion of the critical incident management service, a monthly RCA review process targeted at identifying and feeding process improvements back into the service delivery teams, a campaign to reduce the IT incident backlog across the company, creation and delivery of a service control induction pack and a redesign and roll out of the client's incident impact, urgency and priority matrix. Show less

Responsible for implementing and maintaining an integrated capacity and demand management process for the Accenture off-shore resource pool delegated to the client. Development, gate-keeping and maintenance of PPM standards across the account. Simultaneously held the role of Client Service Manager for the Reporting Operations team, spanning on- and off-shore resources developing for, and supporting, the client’s SAP BW instance. This involved liaising between the off-shore delivery team and the… Show more Responsible for implementing and maintaining an integrated capacity and demand management process for the Accenture off-shore resource pool delegated to the client. Development, gate-keeping and maintenance of PPM standards across the account. Simultaneously held the role of Client Service Manager for the Reporting Operations team, spanning on- and off-shore resources developing for, and supporting, the client’s SAP BW instance. This involved liaising between the off-shore delivery team and the on-shore client stakeholders to manage risks, issues and high-priority incidents as well as assuring that services delivered were of a high quality. Developed and presented proposals for various additional services, including designing and costing a combined on- and off-shore BW/4 HANA support service. Implemented two major automations as part of the Global PPM lead role: (1) a project-management estimating tool, integrated with Microsoft Project Server, to allow rapid scheduling of project management effort, and; (2) a customised workflow service, also integrated with MS Project Server, to handle resource requests and approvals by the project workstream on the core support groups. Show less

Service delivery and project pipeline management for two teams operating within the plant automation space for the Australian east coast operations of a major global coal mining firm: an Application Outsourcing team responsible for support and build work within the MES stack (OsiSoft Pi, Ampla, SSIS/SSRS, MineMarket) and an Infrastructure Outsourcing team responsible for the underlying process control network systems and infrastructure. Implemented and managed ITIL-based support structures in… Show more Service delivery and project pipeline management for two teams operating within the plant automation space for the Australian east coast operations of a major global coal mining firm: an Application Outsourcing team responsible for support and build work within the MES stack (OsiSoft Pi, Ampla, SSIS/SSRS, MineMarket) and an Infrastructure Outsourcing team responsible for the underlying process control network systems and infrastructure. Implemented and managed ITIL-based support structures in both cases. Services delivered across the original three year contract plus two one-year extensions. Implemented “PMO-lite” processes to cover pipeline, project, demand, status and capacity management. Projects delivered include system upgrades for Ampla, Pi and SSIS/SSRS, major and minor reporting work and standard system enhancements. Application support and build work was delivered in a multi-vendor environment. High level of trust built with the client, to the point of being the primary approver for MES system changes across mulitiple mining sites. Assisted with site divestment planning and managed systems and process handover to the new owners in each case. Show less

Designed and delivered service introduction processes utlilsed locally at a major Queensland gas company and then rolled out globally within the British-based parent company. Built the SI offering from the ground up, working closely with client application and infrastructure support personnel, to create an industrialised, repeatable process that was to be delivered by a team of 3 – 4 Accenture consultants across the global IT project portfolio.

SAP Application Support Lead for a Queensland-based aluminium miner and refiner. Hands-on functional and technical support provided across all major modules implemented: SD, MM, PP, FI-CO, BW. EDI, ABAP. Implemented systems improvements including new reports, user exits, web interfaces and GUI enhancements.

SAP solutions design and implementation. Applications and Infrastruction service transition planning and execution. IT support process design. Team management.

SAP solutions design, implementation and testing. Technical and functional consulting. SAP upgrade and cutover planning.

SAP upgrade project management. SAP technical and functional consulting. SAP solutions design. SAP training development and delivery. Development team leadership. Cutover planning and execution. Headed up the SAP Development and Basis teams on a global SAP implementation for a major sporting and apparel manufacturer and distributor.

SAP Technical and Basis team leadership, SAP implementation cutover planning and execution, data conversion, interface development, enhancement development, report development. Worked across all major SAP modules. Headed up the technical delivery of a major SAP implementation at the Sydney offices of a key Australian television and radio broadcaster.

SAP ABAP consultant, working on major SAP implementations in the automotive, manufacturing and government sectors. Designed and developed modules for data conversion, system integration, reporting and standard system enhancements. Provided and lead technical support before, during and after cutover. Worked as an SAP MM/IM/LIS/SIS functional consultant, performing configuration design and implementation and creating functional specifications for data conversion, interface and enhancement… Show more SAP ABAP consultant, working on major SAP implementations in the automotive, manufacturing and government sectors. Designed and developed modules for data conversion, system integration, reporting and standard system enhancements. Provided and lead technical support before, during and after cutover. Worked as an SAP MM/IM/LIS/SIS functional consultant, performing configuration design and implementation and creating functional specifications for data conversion, interface and enhancement modules. Designed and delivered training in these modules and provided factory-floor post implementation functional support. Show less