Gareth Ely Email & Phone Number

Wollaston, Gb

Dagenham, Greater London, United Kingdom

I am part of a small team that are entirely responsible for the running of a distribution operation, My role includes people management of 13 drivers and admin staff, I conduct regular performance reviews in order to maintain a high standard of operation. I am responsible for the overall health and safety of the site, my team and the wider warehousing and loading operation. I regularly meet with business stakeholders, conduct quality reviews and negotiations with 3rd party suppliers to ensure that the companies needs are being fulfilled and high standards met. I am involved in budget creation in order to make sure that my team are being as efficient and cost effective as possible in order to meet company targets. I have implemented various new working practices and made efficiency savings in lots of areas of the operation. Health and safety is one of the business critical areas of my role, I am responsible for maintenance of the site including managing any maintenance going on within my area and the safety of my team, I have completed the IOSH managing safely qualification. and am now able to create risk assessments and conduct investigations into incidents and accidents. I am responsible for the ongoing maintenance of the truck fleet, this is time critical and takes an high level of attention to detail to keep the fleet compliant and safe. I have recently been involved in the search for a new property and the logistics or transferring the operation, this is an ongoing

Dartford, United Kingdom

I am responsible for the day to day efficient management of a large team within the dartford international road hub warehouse. My team is split between Unloading, loading, damage processing, dangerous goods and incompatible freight. The team are a mix of employed and agency staff, my role includes all aspects of the employee performance management spectrum including, recruitment, disciplinary, lateness, sickness, development and training. I create plans to meet the ever changing workloads with the hub and along with my fellow team leaders strategize to retain a smooth and efficient environment.

Islington

I am responsible for making sure that the 12000 bikes are in the right place at the right time so that the 30000 average daily hires can take place. this is a 24/7 365 days a year process. I control up to 30 vans at a time, either following trends and patterns or reacting to unplanned events and situations. I also look after a live inbox, this can include dealing with accidents and incidents, arranging collections for abandoned bikes, working with TFL to schedule maintenance and events that will affect the scheme. My role also includes investigating customer complaints on behalf of TFL, dealing with the police on a regular basis and looking after the welfare of the drivers.

During 2015, an opportunity arose through a contact of mine to become a self-employed sub-contractor and fit kitchens and bathrooms, refurb properties and undertake general building work. Part of my role is to meet potential clients, create quotes, manage day to day relations with suppliers and customers as well as the hands on side of the job. I am very ambitious to learn and develop new skill-sets to create new opportunities. Whilst I am enjoying my current role, I am looking for a new challenge. By combining my new skills and experiences with my previous career history I feel that I have now opened a wider area of future career progression.

London

As an account manager I was afforded the responsibility of controlling a large rolling portfolio of customer complaints. My role consisted of making initial contact to fact find and create a report with the complainant, set timescales and expectations. I would then investigate the claim by contacting all parties involved, I would make sure that I had researched all aspects of the case and then present a solution. Due to my previous experience of Motability and the motor industry I was highly successful against my targets and KPIs. I quickly became the go to team member for cases that required complex solutions.

I was responsible for managing the day to day cleaning, improvements and repair maintenance of 900 properties and the surrounding areas. This included complete control over all teams and I pioneered the implementation of paperless IT solutions. I was the link with residents to tackle issues and deal with any complaints that arose within the estate, I coordinated with housing, anti social behaviour and customer service teams to address problems and create solutions for the smooth running of the area. I created and maintained relationships with suppliers and contractors to achieve the most cost effective and efficient maintenance solutions

London, United Kingdom

During my time here I created a new working practice to replace outdated process to ensure Service Level Agreement (“SLA’s”) and Key Performance Indicators (“KPI’s”) were met more effectively. I hosted regular one-to-one feedback sessions to keep the team motivated and on target and managed and improved the new business processes in order to exceed team budget targets. This included new call/account quality, complaint management and productivity monitoring in order to achieve the highest level of customer service

Motability Operations; Contact Services Admin Team ManagerI started Motability as a business development executive, in this newly created role I helped develop the teams identity and structure, it was extremely successful through a sales through service approach, this was best suited for the nature of the business. we would design a solution for the customer, create and maintain relationships with dealers and adaptation specialists in order to offer a streamlined process from start to finish. I was promoted to manage and expand this team, I conducted regular one-to-one and team meetings in order to train, relay new information and motivate team members. In January 2011 I was once again promoted to manage a Dealer Contact Services inbound and admin team, these teams would liaise with the dealers in order to process orders, resolve issues, arrange cancelations and offer general advice to the dealer network. In these roles I regularly attended public and dealer events in order to promote Motability and the dealers products, make introductions between sales and customers and offer specialised tailored advice for what make and model would suit the customers needs

G&M HondaUsed Car; My first role at G & M was trainee sales, displaying stock, dealing with new and used customers and attending the Honda training institute to learn the product and finance knowledge necessary, I quickly moved on to being a sales then on to senior sales person, I would deal with all aspects of the trade process, liaising with traders to gain underwrites for non brand part exchanges, appraising and pricing px vehicles, insuring correct repairs and cleaning had been done to display used vehicles, advertising via the net and displaying new vehicles. I dealt with both new and used vehicle sales, on the used side we would keep and display 90% of the traded in vehicles so I gained a vast knowledge of a cross section of makes and models, this would aid my new car sales as I would have a good working knowledge of the competitors vehicles. I was promoted to Used car manager in 2005 and took ultimate responsibility for preparation costs, the valeting team and sales staff, in this period I was still targeted to sell both new and used vehicles which I consistently achieved.

Btec

Education record

Education record