Driving day to day efficiency and performance of sales and service in a fast paced food environment. Creating a strong value and culture through empowerment and engagement.

Driving and nurturing talent in the store to deliver KPI’s on a regular basis in a fast paced environment.

-Driving KPI’s across the entire branch including Vet and Groomer’s to ensure the store ran successfully-Developing and performance managing all colleagues to ensure all colleagues were given equal opportunities and growth to deliver consistent customer service levels-Managing KPI’s on a daily basis to ensure all targets were being hit – the store had a hereditary track record for not hitting KPI’s but this was turned round within 3 weeks-Accountable for the overall health and… Show more -Driving KPI’s across the entire branch including Vet and Groomer’s to ensure the store ran successfully-Developing and performance managing all colleagues to ensure all colleagues were given equal opportunities and growth to deliver consistent customer service levels-Managing KPI’s on a daily basis to ensure all targets were being hit – the store had a hereditary track record for not hitting KPI’s but this was turned round within 3 weeks-Accountable for the overall health and safety of all colleagues, animals and customer. Ensuring all areas of the store were ran as safely as possible Show less

-Acting as duty and floor manager for the branch to ensure the smooth running of all areas of the branch to ensure all tasks are completed to a high standard on a daily basis-Developing of talent and up skilling partners to become a more efficient branch and driving customer service and legal standards particularly across service counters.-Delivering high levels of customer experience by engaging Partner’s to create new ideas that inspire customer’s-Accountable for the overall… Show more -Acting as duty and floor manager for the branch to ensure the smooth running of all areas of the branch to ensure all tasks are completed to a high standard on a daily basis-Developing of talent and up skilling partners to become a more efficient branch and driving customer service and legal standards particularly across service counters.-Delivering high levels of customer experience by engaging Partner’s to create new ideas that inspire customer’s-Accountable for the overall health and safety of all Partners’s and in charge of food safety for the branch – challenging any legal or health and safety issues correctly.-Overall management of the e-commerce deliver fleet vehicles and all relevant safety guidelines set out by the business to ensure we are legal and compliant at all times. Show less

-Proactively leading the customer service department to fulfil the expectations of great customer service within Waitrose-Implementing training to broaden the capabilities partners have-Leading the change with “Modern Waitrose” by discussing the concept regularly with partners via group meetings-Changing the mindset of partners to maximise productivity and flexibility within the store by supporting other departments

-Management of 5 departments with 50 colleagues to deliver high quality customer service-Collaboratively spend time with colleagues managing performance, training and developing talent-Technical and operational knowledge and implementation of all departments to ensure compliance-Manage colleagues across the stream during shift to maximise performance and efficiency-Analyse and communicate information to plan and set targets and enforce KPI’s for the store

-Management of 5 departments with 50 colleagues to deliver high quality customer service-Collaboratively spend time with colleagues managing performance, training and developing talent-Technical and operational knowledge and implementation of all departments to ensure compliance-Manage colleagues across the stream during shift to maximise performance and efficiency-Analyse and communicate information to plan and set targets and enforce KPI’s for the store