Gareth Hughes

Gareth Hughes Email and Phone Number

Head of Republic and Northern Ireland Support and Exemplar Programme @ Clinisys
Llanymynech, GB
Gareth Hughes's Location
Powys, Wales, United Kingdom, United Kingdom
Gareth Hughes's Contact Details

Gareth Hughes personal email

n/a
About Gareth Hughes

Dad | Husband | Vegan | Reader | An experienced IT leader with an excellent ability to manage and direct teams to high-performance.Understanding what great deliverables and projects look like, with the ability to direct others to help them to achieve such outputs. Aiming to give continuous improvement, and finding ways of improving and putting them into action, is something I enjoy. An excellent communicator at a variety of levels, be it moving between departments to understand issues or explaining requirements to both technical and non-technical customers, problem solving is another of my strong suitsWorking with NHS and Private healthcare providers to deliver improved services by delivering world class diagnostics solutions.Key Skills:PRINCE2 Project Delivery | ITIL Service Management | Portfolio Management| Technical Integration | Application Delivery | Infrastructure Delivery | Key Account Management | Resourcing | IT Portfolio | Operational Support | Certified:ITILSpecialist Industries:Healthcare | ITSpecialities: ITIL, Prince2, Portfolio management, Budget Management, Problem Management, Service Management, Capacity and Availability Management.

Gareth Hughes's Current Company Details
Clinisys

Clinisys

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Head of Republic and Northern Ireland Support and Exemplar Programme
Llanymynech, GB
Website:
clinisys.co.uk
Employees:
1708
Gareth Hughes Work Experience Details
  • Clinisys
    Head Of Republic And Northern Ireland Support And Exemplar Programme
    Clinisys
    Llanymynech, Gb
  • Clinisys
    Head Of Republic & Northern Ireland Support And Exemplar Programme
    Clinisys Oct 2023 - Present
    Overseeing our customers in Ireland, working with the UK and Ireland leadership team to provide support across our software portfolio which enables healthcare professionals to undertake and manage clinical testing for patients world-wide. Also continuing to develop strategic relationships with key customers, and partnering to build and create forums for service and product innovation with industry thought leaders within the exemplar customer group.
  • Clinisys
    Head Of Exemplar Customer Engagement And Development
    Clinisys May 2020 - Oct 2023
    United Kingdom
    Developing strategic relationships with key customers, and partnering to build and create forums for service and product innovation with industry thought leaders within the exemplar customer group.
  • Clinisys
    Service Portfolio Manager
    Clinisys Oct 2015 - May 2020
    Chertsey/Shropshire/Glasgow
    Overseeing the management of the delivery of the Service portfolio, with respect to after sales projects, including deployment, development, configuration, client, financial and commercial aspects. The service portfolio contains a number of programmes delivering £2.5m of revenue per year. Working closely with NHS and Private trusts to deliver improved services, interfacing to third party manufacturer to allow swift reporting from diagnostic tools. Managing, and reporting to the Service director, on the Service portfolio budget and forecasts. Line management responsibilities for project managers and the portfolio management office.
  • Clinisys
    Service Delivery Manager
    Clinisys Feb 2012 - Oct 2015
    Chertsey/Shropshire
    Line management of Service Delivery team consisting of;2 Projects Managers (based remotely)3 Technical Analysts (based remotely)1 Embedded Analysts (based remotely)Management of the following Programmes;Preventative Maintenance Programme (including WinPath & LabCentre Customers)Maintenance (Stream) Upgrade Programmes (including WinPath, PathManager, CDM & CyberLab)Small Works ProgrammeThird Party Systems ProgrammeEmergency MaintenanceCliniSys Embedded Service Management and ownership of the following processes to ISO20000 levels;Preventative MaintenanceSmallWorks DeliveryThird Party DeliveryCapacity ManagementAvailability ManagementMember of the CliniSys Change Advisory BoardContinued Service Improvement undertaken through improving and increasing the efficiency of processes and procedures.
  • Clinisys
    Service Project Manager
    Clinisys Apr 2009 - Feb 2012
    General skills include - As below plus;Line Manager to 2 Project ManagersLine manager to 2 Embedded Service AnalystsContinued process developmentManagement of the SmallWorks deployment program detailed belowDevelopment and Management of 3 new upgrade programs
  • Clinisys
    Field Services Team Leader
    Clinisys Apr 2007 - Mar 2009
    General skills include - As below plus;Line Manager to 3 Technical Support AnalystsManagement of the Field Service Team maintenance programDeveloping quality processes related to customer Service Level AgreementsOn Job Accomplishments include - ITIL foundation level certificationSelf learnt proficiency in use of Microsoft Office ProjectDevelopment of team skills to include movement into deployment to current customer base.Project Management of the aforementioned deployments (SmallWorks Program
  • Clinisys
    Technical Support Analyst
    Clinisys May 2001 - Mar 2007
    General duties/skills include - Installation of CliniSys specific software.Installation of interfaces between CliniSys software and automated analysers.Installation of Microsoft operating systems and processing software, including, Windows 2000, NT and XP, Microsoft Office applications and Microsoft server applications (SQL)Hardware installation and configuration.Network configuration and domain administration.Training of users.On Job Accomplishments include - Site Manager for 4 major clients.2nd Line Helpdesk support, including desktop, MS applications and CliniSys software.Projects Completed include - Management of hardware upgrade for major client with approximately 70-80 users.Management of system rebuild, hardware and software, following break in, and subsequent hardware loss.Management of system rebuild, following the meeting of limitations within software. Management of Server software upgrade for two major sites.
  • Clinisys
    Service Desk Analyst
    Clinisys May 2000 - May 2001
  • Royal Liverpool And Broadgreen University Hospital Nhs Trust
    Laboratory It Support Co-Ordinator
    Royal Liverpool And Broadgreen University Hospital Nhs Trust May 1999 - May 2000
    Hardware, Software and Peripherals.Stock taking and ordering.Organisation of outside engineers.
  • Royal Liverpool And Broadgreen University Hospital Nhs Trust
    Deputy I.T. Manager
    Royal Liverpool And Broadgreen University Hospital Nhs Trust Jun 1998 - May 1999
    PC support - Hardware, Software and Peripherals.Stocktaking.Research of trial projects.
  • Royal Liverpool And Broadgreen University Hospital Nhs Trust
    Project Co-Ordinator
    Royal Liverpool And Broadgreen University Hospital Nhs Trust Feb 1998 - Jun 1998
    Research of Laboratory specific data.Entry of researched data into specialised audit software.Set up and training of new users.

Gareth Hughes Skills

Service Delivery Itil Prince2 Service Management Project Management Software Project Management Technical Support Integration Requirements Analysis Program Management Management Project Delivery Troubleshooting Ms Project Information Technology Service Desk Sql Project Portfolio Management Business Analysis Problem Management Healthcare Information Technology Change Management It Service Management It Management Solution Architecture Budgets Business Process Improvement Microsoft Sql Server Incident Management Hl7 Team Leadership Stakeholder Management Software Documentation Service Improvement System Deployment Iso 20000 Process Improvement Software Implementation Software Installation Sharepoint

Gareth Hughes Education Details

Frequently Asked Questions about Gareth Hughes

What company does Gareth Hughes work for?

Gareth Hughes works for Clinisys

What is Gareth Hughes's role at the current company?

Gareth Hughes's current role is Head of Republic and Northern Ireland Support and Exemplar Programme.

What is Gareth Hughes's email address?

Gareth Hughes's email address is oi****@****net.com

What schools did Gareth Hughes attend?

Gareth Hughes attended Liverpool John Moores University, Knowsley Community College, Liverpool Community College, St. Thomas Beckett R.c. Community School.

What are some of Gareth Hughes's interests?

Gareth Hughes has interest in Football.

What skills is Gareth Hughes known for?

Gareth Hughes has skills like Service Delivery, Itil, Prince2, Service Management, Project Management, Software Project Management, Technical Support, Integration, Requirements Analysis, Program Management, Management, Project Delivery.

Who are Gareth Hughes's colleagues?

Gareth Hughes's colleagues are Matt Essig, Laura Isabel Velasquez Castrillón, Stephen Balls, Caroline Francois, Martha D., Milan Dan, Ria Nair.

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