Head Of Department Solutions
Overall management of the Solutions department: project rollouts, project management, managed services, business analysts, trainers and general support for Telecommunications companies all over Africa eg: Analytics, BI, Interconnect, Revenue Assurance, Margin Assurance, Voucher Assurance, Billing, Fraud Management, Payment Gateway, Mobile Money, Mediation, Transaction Switching, Brand Ambassador, Usage Commission, IMT Transfer, Churn Analysis, Data transformation and Load into MIS systems, Reporting, E-commerce and Campaign ManagementGuide the process related to the design, analysis, development, maintenance, documentation and testing of softwareDatabase mining for critical business insights and optimizationR+D predictive models to maximize ROI and efficiencies Ensure mentorship programs, for each employee, are in place and being actioned to ensure stimulated growth of each individualStrategic and IT related planning for the Team and CompanyAnalysis and writing of quotesProvide IT related advice, direction and architectureEnsure compliance with IT related legislation/policiesEnsure all OLA's and SLA's are in place and adhered toCoordinate and run the team focus workshopsConduct onsite visits with clients to maintain client relations and identify new areas of focusFacilitate conferences and workshops for clientsAny and all other general administrative duties that may be associated with the position
