Gareth Lang Email & Phone Number

Newport, Wales, United Kingdom

My current roles involves delivering learning interventions to new entrants and current staff members. This involves ensuring that we engage and help develop all of our staff. high impact training is delivered to all staff to deliver the highest standard of service to a number of business clients and customers. Monitoring the quality of current learning of new starters to identify future learning needs. Designing and delivering the future learning needs based on the requirements of individual areas of the business.

Caerphilly, Wales, United Kingdom

Ensure that service levels were met on a weekly/monthly basis as well as my main key performance indicators.Monitor calls to ensure the required quality is being achieved by all team members.Provide feedback and coaching to employees based on quality assessments. Deliver team briefings to all staff.Ensure that higher management are aware of current performance and liaise with them to identify and resolve issues or implement ideas.Manage staffing levels on a day to day basis.Manage absence and disciplinary processes when required.Provide regular coaching to develop staff to a deliver a higher level of customer service & take the service to a higher levelCover for senior management in their absenceEngage staff by organising regular fun days to keep and build morale

Cardiff, United Kingdom

Facilitate high impact learning interventions aligned to key performance areas through continued needs analysis, design and deliveryDelivery of behavioural learning interventions to colleagues in management positionsDelivery of 'New Start' induction training and the facilitation of behavioural learning interventionsProviding post-training coaching support ,ensuring ongoing and effective consolidationLiase and delivery 3rd party material to ensure that all learning requirements have been metMeasuring the effectiveness of training through analysis and evaluationCreate programme evaluations to measure the success for each course. Both from a learner and facilitator levelIncrease the quality and skills of other learning facilitators by observing and providing feedback & coaching on a regular basisMeasure & evaluate the effectiveness of training through feedback received from learning interventions for both a facilitator and project perspectiv.Produce learning programmes & facilitate team development days both locally and nationally

Cardiff, United Kingdom

Providing high level of customer service to resolve customers’ issuesPromoting a range of products to our customers based on their specific needsAdhering to sales and compliance targetsReplying to customer issues via email for our online customersDeliver briefings to the team when required3 months spent in Leeds to help with the role out of a new computer system and further support after to embed learning of the new system.

Cardiff, United Kingdom

Run the cashier till on a day to day basis often dealing with large cash transactions.Identifying opportunities to promote appropriate products to customers.Set up accounts for new customers to the bankSet up and manage the process of customers applying for new loans.To assist customer who may have run into financial difficulties.Replenish the ATM’s to ensure that they were always available for the customersProvide positive leads to mortgage and investment managers.To ensure that monies collected in the bank were then securely transferred off the premises

Caerphilly

 Identify customer requirements and book suitable holidays. Manage bookings form start to finish. Set up payment plans for customer to pay their holiday off over a period of time Travel to hotels to ensure that the quality was up to the required standard

As Level, Computer Programming, C

English Language/Literature, C

Gcse, Mathematics, C

Art/Art Studies, General, B

GCSE

French, Information Technology, Religious Education, D

GCSE

Science Double Award, Physical Education,, D

GCSE

B-Tec National Diploma, Leisure & Tourism, Pass