Building strong relationships with our stakeholders and ensuring the team complete requests in a timely and professional manner.• Preparation of drawdowns and collection of repayments, interest and fees.• Reconciliation of accounts and monitoring of key controls.• Monitoring Bank Reconciliation items and ensuring items are escalated and cleared.• Identifying and driving improvements in current processes across the Team.

First point of contact for existing mortgage customers. Answering queries on rates, repayment options and redemption figures. Completing in depth investigations on complex queries by liaising with colleagues and external stakeholders such as solicitors to resolve queries in a timely manner. Assisting with the KBC migration: identifying knowledge gaps for customers and providing a professional service while promoting online self service options to customers.

Ulster Bank Account Closure & Switcher Project:•Completing Personal Credit applications for customers.•Deal with any phone or email/postal queries from customers in relation to the closure of their bank accounts. •Ensure appropriate outbound/inbound contact strategy is adhered to.•Quality Checking all policies, procedures and controls as laid down by the business to ensure compliance with regulatory requirements.

Mortgage Pre-Drawdon:Central Valuations Team.The main function of the department is to ensure the conditions of the letter of offer for the mortgage are in place prior to funds being released.The primary role as a member of the Central Valuations team is taking inbound and making outbound phone calls from AIB and Haven Customers who want to request a valuation report to be carried out on a property they are purchasing or renovating.Other responsibilities include: Daily… Show more Mortgage Pre-Drawdon:Central Valuations Team.The main function of the department is to ensure the conditions of the letter of offer for the mortgage are in place prior to funds being released.The primary role as a member of the Central Valuations team is taking inbound and making outbound phone calls from AIB and Haven Customers who want to request a valuation report to be carried out on a property they are purchasing or renovating.Other responsibilities include: Daily reconciliation reports, Invoicing and sending out valuation instructions to the AIB Valuations Panel. Show less

Currency Services Department: Provide strategic support to the Branch and ATM network and Understand customer needs through actively engaging customers• Take personal ownership of individual targets• Assist the team in solving internal and external customer queries• Collaboration with other business partners to deliver the customer service agenda.

My duties included cleaning guest rooms, delivering room service, making sure guest rooms are adequately supplied with essential items, providing guests with any other items or services that they may require, stock taking and stock replenishment. I also provide support to the food and beverage staff during weddings and other functions. (Seasonal)