Gareth Power Email and Phone Number

• Liaising with key stakeholders on a monthly/quarterly basis• Responsible for the induction and training of new members of staff ensuring all respective guidelines in the industry are followed at all times.• Creating and implementing internal documentation to improve customer contact• Running daily meetings with staff to feedback on targets and identify any potential issues.• Daily delegation of work to the team. • Processing Loan Applications and issuing funds

• Handling customer queries and complaints• Evaluating loan requests and feeding back to the customer including issuing funds• Liaising with Nationwide Branch staff on customer queries i.e. settlement figures, refunds, insurance cancellations and financial reviews• Identifying sales opportunities through liaising with customers and passing leads through to the relevant department/team (bringing in revenue of £100K per month). • Responsible for induction and training of staff joining the team and ensuring that company guidelines are relayed and followed.

I was initially employed by Swinton Insurance as an Office Junior but was promoted after a short period of time. My duties included preparing/sending insurance quotations, issuing cover notes and processing customer claims. I was also responsible for daily cashiering and banking