FLOW agent, guiding passengers to and from aircraft at Bristol airport. I am currently working for DHL/Easyjet.

Responsibilities: Develop and maintain a thorough knowledge of history relating to the Tower of London, The Crown Jewels and the British Monarchy.Provide first class customer service and rigorous security at all times.Tailor effective responses to queries from the diverse visitors to the site.Provide an engaging and informative guided tour of the history of The White Tower when required, including VIP guests and for visually impaired visitors.I am currently the Fire… Show more Responsibilities: Develop and maintain a thorough knowledge of history relating to the Tower of London, The Crown Jewels and the British Monarchy.Provide first class customer service and rigorous security at all times.Tailor effective responses to queries from the diverse visitors to the site.Provide an engaging and informative guided tour of the history of The White Tower when required, including VIP guests and for visually impaired visitors.I am currently the Fire Warden for the Jewel House, White Tower, Fusiliers Museum and the Royal Mint Exhibition, ensuring staff and visitors have a safe place to visit. Show less

Responsibilities: Developed and maintained a thorough knowledge of the history relating to Hampton Court Palace and the British Monarchy.Tailoring effective responses to the wide range of ages and diversity of the visitors at this site.Provided a high standard of customer service, balanced with a professional level of security.

Working with young adults with autism in a residential environment. Providing personal care and helping them integrate into the community, by offering support and life skills.

As a qualified teaching assistant I worked in many different Primary and Secondary schools throughout South Wales. I provided support for students with Learning difficulties in mainstream education. This was in all the major subjects within the educational curriculum, including Maths, English and History.

I drove both passenger and freight trains during my 25 year career. This included high speed passenger and postal trains capable of 125 mph. I had daily safety responsibilities for second men, guards and shunting staff. I was required to follow a shift diagram, requiring precise time keeping. I was expected to make constant decisions and delegated the work as necessary. I supported and was responsible for many new recruits as a senior driver. Demonstrating efficiently the highly complex daily… Show more I drove both passenger and freight trains during my 25 year career. This included high speed passenger and postal trains capable of 125 mph. I had daily safety responsibilities for second men, guards and shunting staff. I was required to follow a shift diagram, requiring precise time keeping. I was expected to make constant decisions and delegated the work as necessary. I supported and was responsible for many new recruits as a senior driver. Demonstrating efficiently the highly complex daily railway practices. I maintained a technical knowledge of over twenty different types of traction locomotives, and how to rectify mechanical failures. I passed 27 annual rules examinations to comply with legal requirements. I had an extensive route knowledge of the railway network; extending from South Wales to London and Wolverhampton to Taunton. Highlights include driving the Royal Train , Orient Express and firing the steam engine George v with my father. I was appointed ASLEF Health and Safety Representative. Show less

This was a Front of house position handling large amounts of cash and cheques. It required a high standard of customer service and accuracy, dealing with the public on a constant basis. I completed a BEC National in Business Studies and became union representative for BIFU. I was also a qualified Health and Safety representative.