Gareth Rees (Ccxp)
AeroLeads people directory · profile

Gareth Rees (Ccxp) Email & Phone Number

VP of Client Services, Director of Professional Services, Director of Service Delivery, Head of Customer Success at Genesys
Location: London Area, United Kingdom, United Kingdom 9 work roles 1 school
1 work email found @hazy.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email g****@hazy.com
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Genesys
Role
VP of Client Services, Director of Professional Services, Director of Service Delivery, Head of Customer Success
Location
London Area, United Kingdom, United Kingdom
Company size
1 employees

Who is Gareth Rees (Ccxp)? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Gareth Rees (Ccxp) is listed as VP of Client Services, Director of Professional Services, Director of Service Delivery, Head of Customer Success at Genesys, a company with 1 employees, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at hazy.com and a matched LinkedIn profile for Gareth Rees (Ccxp).

Gareth Rees (Ccxp) previously worked as Senior Operational Service Delivery Manager at Genesys and Fractional Leader, Client services advisor at Senetus Limited. Gareth Rees (Ccxp) studied at University Of Surrey.

Company email context

Email format at Genesys

This section adds company-level context without repeating Gareth Rees (Ccxp)'s masked contact details.

{first}@hazy.com
86% confidence

AeroLeads found 1 current-domain work email signal for Gareth Rees (Ccxp). Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Gareth Rees (Ccxp)

I’ve an exceptional track record in creating and optimising Support and Services organizations for EMEA enterprise clients. My expertise lies in strong technical support leadership, implementation and onboarding of new clients. In my previous role as the VP of Customer Operations at Hazy, I played a major role in establishing Support, Delivery, Onboarding and Success functions. At UK scale-up Rant and Rave, I led the Services team's growth from 2 to 20 reports. I oversaw services such as Service Desk, Program Management, Implementation Training, and Solution Consulting. Over my 14-year tenure at eGain, I progressed from a Technical Support Manager to the first Customer Success Leader in the UK.Open to new Client Services, Customer Operations, Professional Services, Success and Support Leadership roles in London or other locations in the UK.WHAT I OFFER:- Extensive start-up and scale-up employer experience- Leadership of up to 20 x direct and 40 x indirect reports in EMEA- 15-years Customer Operations / Support Leadership experience- Strong vertical experience in Financial Services, Telco, and Utilities- Driving client success for firms who sell Complex, Big-Ticket, Enterprise SolutionsSAAS / TECHNOLOGY AREASData Generation, Artificial Intelligence, Machine Learning, Customer Experience, Employee Experience, Customer Service, Voice of Customer, Feedback and Knowledge Management.COMPETITOR LANDSCAPE:Databricks, K2View, InMoment, Verint, Medallia, Qualtrics. Oracle Rightnow, NICE Fizzback, Verint, Vision Critical, Genesys, Freshdesk and Zendesk

Listed skills include Customer Experience, It Strategy, Auditing, Stakeholder Engagement, and 39 others.

Current workplace

Gareth Rees (Ccxp)'s current company

Company context helps verify the profile and gives searchers a useful next step.

Genesys
Genesys
VP of Client Services, Director of Professional Services, Director of Service Delivery, Head of Customer Success
2001 Junipero Serra Blvd., Daly City, CA 94014, us
Website
genesys.com
Employees
1
AeroLeads page
Company profile
View company profile Email format
9 roles · 28 years

Gareth Rees (Ccxp) work experience

A career timeline built from the work history available for this profile.

Senior Operational Service Delivery Manager

Current
Genesys

Menlo Park, CA, US

May 2024 - Present

Fractional Leader, Client Services Advisor

Senetus Limited

Working with Start-up and scale-up software companies, advising on strategic planning for all aspects of client services including Support, onboarding, professional services and customer success functions. specialist knowledge in B2B

Feb 2024 - May 2024

Vp Of Customer Operations And Client Services

Hazy

London, England, GB

- Defined the model to deliver growth and performance of the Support, Delivery, and Success functions- Created forecasting, planning and KPIs metrics for all functions- Hired 2 x Customer Success Managers, 1 x Support and 1 x Program Manager- Led team whilst continuing to be hands-on in progressing key clients through their initial deployments- Evaluated.

Oct 2020 - Oct 2023

Head Of Professional Services And Service Delivery

Rant & Rave

Austin, Texas, US

- Developed the function, skills, and procedures to grow the team from a “young” start-up into a multi-disciplinary embedded services organisation- Integrated helpdesk software Freshworks, delivering ITSM standard support methodology; reduced response times by 50% and increased first time resolution by 20%- Reduced Time to Value and Go Live targets from.

Jun 2014 - Apr 2020

Customer Success Manager - Premium Accounts

Egain Corporation

Sunnyvale, CA, US

- Created a new Customer Success function in the UK to support complex needs of Enterprise clients- Managed relationships with major EMEA accounts of over $1M including EE, Virgin Media, BUPA International, Vodafone, and JD Williams- Worked closely with Account Managers, and Support teams - Supported renewal contract negotiations around Service delivery.

Apr 2013 - Jun 2014

Technical Support Manager Emea

Egain Corporation

Sunnyvale, CA, US

- Grew a team of 14 x support staff in UK and India dealing with all on-prem and SaaS customers- Handling inbound customer support issues, mix of telephone and email support- Administered key accounts and reported for high value customers in maintenance- Created a performance review system for rapid identification of development and growth areas- Managed.

Jun 2006 - Apr 2013

Technical Support Analyst

Egain Corporation

Sunnyvale, CA, US

- Supported EMEA clients with technical support issues- Promoted to Technical Support Supervisor after only 6 months (3 reports)

2000 - 2006 ~6 yrs

Technical Support Analyst

Inference Corporation

Los Angeles, California, US

Following acquisition in 2000, continued role under the eGain name brand.

1998 - 2000 ~2 yrs

Information Technology Infrastructure Manager

Hampshire County Council

Winchester, Hants, GB

Oversaw countywide IT infrastructure, including Headquarters and outlying offices

Jan 1998 - Feb 1999
Team & coworkers

Colleagues at Genesys

Other employees you can reach at genesys.com. View company contacts for 1 employees →

SG Sergey Gorbachev Sergey Gorbachev Colleague at Genesys Canada, Canada View → MA Mario Arturo Ramírez Romero Mario Arturo Ramírez Romero Colleague at Genesys Mexico City, Mexico, Mexico View → LN Long Nguyen Long Nguyen Colleague at Genesys Greater Toronto Area, Canada, Canada View → PS Priyanka Shevade Priyanka Shevade Colleague at Genesys Kolkata, West Bengal, India, India View → PJ Paweł Józefacki Paweł Józefacki Colleague at Genesys Warsaw, Mazowieckie, Poland, Poland View → GS Gordon Sexton Gordon Sexton Colleague at Genesys Ottawa, Ontario, Canada, Canada View → AM Angela Marolla Angela Marolla Colleague at Genesys Parrish, Florida, United States, United States View → MN Marie Nette Tongco Go, Mba Marie Nette Tongco Go, Mba Colleague at Genesys Metro Manila, National Capital Region, Philippines, Philippines View → SV Subburaja Veluchamy Subburaja Veluchamy Colleague at Genesys Chennai, Tamil Nadu, India, India View → RB Ripsha Banerjee Ripsha Banerjee Colleague at Genesys Siliguri, West Bengal, India, India View →
1 education record

Gareth Rees (Ccxp) education

  • University Of Surrey
    University Of Surrey
FAQ

Frequently asked questions about Gareth Rees (Ccxp)

Quick answers generated from the profile data available on this page.

What company does Gareth Rees (Ccxp) work for?

Gareth Rees (Ccxp) works for Genesys.

What is Gareth Rees (Ccxp)'s role at Genesys?

Gareth Rees (Ccxp) is listed as VP of Client Services, Director of Professional Services, Director of Service Delivery, Head of Customer Success at Genesys.

What is Gareth Rees (Ccxp)'s email address?

AeroLeads has found 1 work email signal at @hazy.com for Gareth Rees (Ccxp) at Genesys.

Where is Gareth Rees (Ccxp) based?

Gareth Rees (Ccxp) is based in London Area, United Kingdom, United Kingdom while working with Genesys.

What companies has Gareth Rees (Ccxp) worked for?

Gareth Rees (Ccxp) has worked for Genesys, Senetus Limited, Hazy, Rant & Rave, and Egain Corporation.

Who are Gareth Rees (Ccxp)'s colleagues at Genesys?

Gareth Rees (Ccxp)'s colleagues at Genesys include Sergey Gorbachev, Mario Arturo Ramírez Romero, Long Nguyen, Priyanka Shevade, and Paweł Józefacki.

How can I contact Gareth Rees (Ccxp)?

You can use AeroLeads to view verified contact signals for Gareth Rees (Ccxp) at Genesys, including work email, phone, and LinkedIn data when available.

What schools did Gareth Rees (Ccxp) attend?

Gareth Rees (Ccxp) studied at University Of Surrey.

What skills is Gareth Rees (Ccxp) known for?

Gareth Rees (Ccxp) is listed with skills including Customer Experience, It Strategy, Auditing, Stakeholder Engagement, Strategic Partnerships, Business Relationship Management, Call Center, and Infrastructure.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.