Duties:• Leading a team of Store Managers, making them accountable for sales and admin staff, while ensuring operational, sales and marketing plans resonate with budget objectives and brand values.• Controlling P&L performance and direct reporting to Senior Management on performance against objectives• Managing budgets, schedules, recruitment, and quality levels by liaising closely with senior management.• Meeting sales training objectives by providing intensive training, coaching, and mentoring to employees.Contributions:• Delivered an increase of £1 Million in revenue growth within an 8-month period.• Developed a more customer-focused approach, with team members rewarded for the strength of their customer service.• Worked in collaboration with Store Managers to discuss sales, training and merchandising strategies.• Reviewed key figures / trends to identify development opportunities and implement growth strategies.• Delivered an improved CAD plan accuracy for all English stores, improved FCS diary management across all stores and reduced customer discounts in line with targets.• Analysed key sales figure /trends to identify training requirements and implement sales strategies.• Prepared and completed action plans; implemented productivity and customer-service standards, resolved problems, identified trends and determined sales training system improvements.• Ensured that the team had the necessary strategies, training and development plans to consistently achieve in line with business objectives.• Implemented sales and marketing strategies which drove profitability and target achievement.• Developed / implemented operational procedures which increased revenue growth.

Duties:• Providing leadership and motivation to colleagues to maintain performance and achieve set sales targets based on footfall conversion.• Recruitment of associates, monitoring performance on an ongoing basis to ensure optimum team performance.• Supporting colleagues with constructive feedback, and highlighting areas of improvement.Contributions:• Ensured the completion and accurate presentation of CAD plans as well as the FCS diary.• Trained and mentored store personnel and increased productivity, sales and revenue.• Exceeded challenging annual sales targets and ensured exemplary shop standards.

Duties:• Reviewing CAD plans for accuracy and ensure that they are submitted on schedule.• Completing FCS diary and ensuring that activities meet the company standards for quality. Contributions:• Excelled within the role and gained promotion to Store Manager.• Recognised by management for delivering the highest conversion of leads.

Duties:• Driving sales from existing customer base whilst also increasing levels of customer satisfaction and retention.• Acting on any opportunity to establish further business through up/cross selling.Contributions:• Exceeded challenging sales targets for extra products.• Delivered an IFC sell down, which was one of the best in the region.

Duties:• Employing a consultative approach to sales to deliver ultimate matches to products.• Developing effective customer relationships to influence, negotiate and secure new sales.Contributions:• Received a score of 91% on a mystery shopper feedback analysis.• Top seller and for delivering consecutive months with the highest warranty sales.