Gareth Steer Email & Phone Number

Gloucester, Gb

Gloucester, Gb

Project delivery within Digital and Change.Managing Damp and Mould project.

Clients include: * London Borough of Redbridge * Cambridge City Council * Torfaen County Borough Council * Cornwall Council * Bath and North East Somerset Council

Working in Digital Technology and Change to support the delivery of technical projects through the application of Project, Programme and Change Management.Projects: * Hybrid AV* SharePoint strategy and data migration* Electronic document signing* Windows 10 Improvements (MFA, Defender, Intune)* NEC Document Management* Transport web content

United Kingdom

Responsibility for the delivery of the design, build and implementation of digital services at the council.

South Wales

Project manage Customer and Digital transformation project. Achievements:• Created Digital Strategy and Digital Governance frameworks.• Design digital team and improvement processes including Agile methodology based on GDS and Design Council, Benefits Management framework for the realisation of £1M annual savings and change assessment tool for work prioritisation.• Redesign Waste services with digital processes and cultural change programme following extensive root cause analysis.

Truro, Cornwall, United Kingdom

Developed a benefits model and standardising benefits realisation methodology for the Digital Cornwall within the Working Differently programme.

Gloucester, United Kingdom

Design and develop the future ICT Operating Model.

Chippenham

Bath

Consultant and project manager using lean systems thinking, business analysis and digital services to transform to deliver cross-cutting benefits through strategic review. The projects, now in benefits realisation, on track to deliver c.£200K in ongoing savings.Achievements: • Review of Procure to Pay processes. Designed new business processes enabling efficiency savings (c. £50K) and significantly reducing the council’s late payment liability and associated penalties (risk reduction);• Review of Print and Post room services. Output led to combing both services into a single team (saving 2 FTE) and the procurement of a new outsource hybrid mail contract forecast to deliver £35K annual savings. Service design included introducing new ways of working to take advantage of new technology/software. Opportunities to channel shift to digital communications identified; • Cross-cutting review of processes relating to licensing and permits. Facilitated workshops, analysed business requirements and designed lean future state business processes. Designed and implemented a fully automated solution for on-street charity collection permits realising £9K annual savings. Further savings identified include efficiency savings (1.25 FTE), cost avoidance (£15K) and improved customer experience through business process reengineering and the implementation of SAAS solution for online applications;• Consultation on adopting ITIL best practice within the IT service to optimise the benefits from transitioning to new IT Service Management toolkit (ServiceNow);• Consultative advice on the setting up of their digital programme combining business processes and IT led transformation using Agile, MSP and Government Digital Service best practice. Mentored change team in adapting systems thinking methodology into digital transformation.The contract was originally for 5 months but was extended 3 times.

Gloucester, United Kingdom

As Strategic Lead for ICT (/Head of Service) held overall responsibility for ICT at the council.Achievements:• Developed, maintained and adapted the council’s ICT Strategy, ensuring it’s alignment with the council’s business strategy and ensuring that the technology and IT services it delivered provided a secure, robust platform and to enabled business outcomes in order to support key strategic priorities such as the digital agenda. • Built and lead a large team to deliver IT and business improvement services to a large local government organisation. Redesigning IT service provision to align to ITIL best practice. Developed plans to deliver further reduce costs of the ICT Service, on track to deliver further savings of £792K p.a. by 2017 (£521K delivered) in addition to the £2.7M already achieved (highlighted below).• Developed the council’s IT sourcing strategy and procured a new £30M ICT outsource contract delivering circa 20% savings on former contract. This included researching and agreeing the business requirements with senior stakeholders, engaging with the market to ensure a high level of interest and writing the ITT. Led the team evaluating the tender responses and recommending to the lead cabinet member on the decision to award. Managed the transition from the old provider to the new one including moving operations to a new IT service centre. The transition took place on time and within budget with no perceivable loss of service.• Led a programme to transform ways of working through the introduction of enabling technologies such desktop virtualisation, mobile solutions, instant messaging, VOIP and Wi-Fi. In addition to the introduction of new technology my focus was on ensuring a high level of business adoption to improve staff efficiency and effectiveness as well as enabling property rationalisation to occur. To that end recruited and maintained a network of business change champions to facilitate the changes to working practices.

Gloucester, United Kingdom

As part of the Meeting the Challenge business transformation team my responsibilities included:Managing the ICT revenue budgets circa £6.8M and capital programme c. £3MProgramme Managing ICT procurement activityContract and Vendor Mangement for ICT contractsAchievements:• Transformed ICT service through changes to the existing outsourced ICT contract and restructuring in-house and client side resources. Led the negotiation of the contractual changes working through various scenarios with the outsource provider (Capita), consultation with staff and engagement with key business stakeholders. Delivered the new structure supporting staff through the changes. • The work highlighted above was part of a cost cutting project that driven by the austerity agenda and contributed £800K towards the required reduction in ICT budget of £2.7M (from £9M). Delivered the remaining projects to meet this target including re-negotiating contracts with key suppliers and reviewing and ceasing unnecessary expenditure. The success of this project led to promotion to the position of Strategic Lead for ICT.• Project managed the achievement of NHS N3 Information Governance Statement of Compliance, working with a cross council team. As well as achieving accreditation this work resulting in greatly improving the council’s maturity in Information Management.

Gloucester, United Kingdom

As part of the Meeting the Challenge programme delivered c. £150K of sustainable business benefits through the application of Lean tools and techniques on several rapid improvement initiatives.Achievements:• Delivered c. £250K of sustainable business benefits council wide through the development and application of Lean tools and techniques on several projects including “Kaisen” style rapid improvement initiatives. This involved scoping the work with the relevant Head of Service and adapting the methodology to suit the business problem being investigated. Typically this would involve leading front line staff through a series of five or more workshops starting with training the staff on Lean philosophy and techniques, analysing the customer need, mapping out the as-is processes, identifying waste and opportunities for improvement and agreeing (and later reviewing) a benefits realisation plan. Led on improvement work in the following areas:o Starters, Movers and Leavers processo Shopping and invoice processing o Streetlighting operationso Certificate production in Registrarso Parking penalty processing (eliminating failure demand)o Children’s safeguarding conferenceso Freedom of Information and Service Access requestso Democratic services• Acted as a Council ambassador for change and continuous improvement, which included presentations to other services and a programme of knowledge transfer across the organisation.

Gloucester, United Kingdom

Project managed the council's office accommodation strategy project.

Stroud, Gloucestershire, Uk

Mba, Postgraduate Diploma

Itil Expert

Education record