Gareth Thompson Email and Phone Number
My name is Gareth Thompson and I love helping people solve problems with innovative engineering solutions.I have based my entire reputation and credibility on providing good old-fashioned customer service, which is often pushed to one side in today's busy world. I am firmly of the opinion that when offering a product to any customer, that it has to be supported by outstanding service.My role as the Operation's Director at Fenix Solutions allows me to help business customers get on with running their business, while Fenix look after their communication needs. There is something really enjoyable about working with another business and delivering a great service.This "passion" for service is just something that I have always had since I started my working career.My role as a Director in an exciting Telecommunication's company, allows me to combine my passion for service, with the delivery of new and innovative technical products and solutions to the Northern Ireland business market.I also instil within my engineering team a deep belief that the customer is their number one priority. That is the reason why all of our engineering team get great testimonial reviews from our satisfied customers.It makes me proud to go to work.Pop me an email to gareth.thompson@fenixsolutions.net if you want to get in touch.Specialises: Avaya, LG, Telecoms, Nortel
B4B Renewables Ltd
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Operations DirectorB4B Renewables Ltd May 2023 - PresentNorthern Ireland, United Kingdom -
Operations DiretorB4B Group Jul 2019 - Jun 2023 -
Operations DirectorFenix Solutions Ltd Jan 2014 - Jun 2023Belfast, United KingdomAs Operations Director I am responsible for the daily running of the company. I oversee the Engineering & Service departments, ensuring KPI's and SLA's are met. I also manage the company's HR and H&S; these are 2 areas that thoroughly interest me. I am keen to retain my engineering skills and enjoy getting out on more complex faults and installations, to keep my hand in.
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Engineering ManagerFenix Solutions Ltd Sep 2008 - Jan 2014Belfast, United KingdomAs Engineering Manager I was responsible for the Fenix Service department. This role involved ensuring customers calls were handled and logged correctly, and that superior service was provided to ensure fault resolution and installations of the highest standards. Fenix pride themselves on an excellent service and we ensured every client received this regularly.Whilst in this role I still played an active part within the team and completed my fair share of call outs and installations. Running a team that you work within makes the job a whole lot easier.
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Senior Customer Service EngineerFenix Solutions Ltd Feb 2006 - Sep 2008Belfast, United KingdomAs part of the Fenix Engineering Team I was involved in• Installation• Maintenance• Technical Support • Project Management• OnCall I specialise in • Nortel Meridian - Opt 11, Opt 61, Opt 81, CS1000.• Nortel Symposium, Symposium Express• Nortel Call Pilot• Nortel BCM - 50, 200, 400, 1000• Oak - Call Logging & Call Recording• Panasonic - TD, TDA, TDE, NCP, VM, VP• Siemens Hipath.
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Customer Service EngineerKcom Dec 1999 - Feb 2006Belfast, United KingdomInstallation and maintenance of Business Telephone Systems. -
Customer Service EngineerLloyd Communications Oct 1998 - Dec 1999Belfast, United KingdomInstallation and maintenance of Business Telephone Systems.
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Customer Service EngineerNetcom Mar 1996 - Oct 1998Belfast, United KingdomInstallation and maintenance of Business Telephone Systems.
Gareth Thompson Skills
Gareth Thompson Education Details
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B.I.F.H.E.Ond -
Sullivan Upper School
Frequently Asked Questions about Gareth Thompson
What company does Gareth Thompson work for?
Gareth Thompson works for B4b Renewables Ltd
What is Gareth Thompson's role at the current company?
Gareth Thompson's current role is Operations Director at b4b renewables.I am honoured to continue my career with b4b Group, a company committed to sustainable solutions and innovation..
What schools did Gareth Thompson attend?
Gareth Thompson attended B.i.f.h.e., Sullivan Upper School.
What are some of Gareth Thompson's interests?
Gareth Thompson has interest in Social Services, Children, Economic Empowerment, Education, Science And Technology, Animal Welfare, Health.
What skills is Gareth Thompson known for?
Gareth Thompson has skills like Telecommunications Engineering, Telecommunications Management, Telecommunication Services, Telecommunications Systems, Telecommunications, Project Management, Operations Management, Sales Operations, Engineering Management, Avaya Ip Telephony, Nortel Meridian, Bcm.
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Gareth Thompson
Waterlooville -
Gareth Thompson
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Gareth Thompson
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