• Manage the daily operations of a traditional branch with a focus on the business banking needs of the local business community for the nations 6th largest bank• Manage, coach and develop teams of bankers in the areas of sales, referrals and uncovering customer needs using the PNC conversation process for both new and existing customers• Develop and maintain relationships with line of business partners specifically in the area of consumer & business lending, and investment/retirement planning to refer customers where needs recognized• Oversee the consumer lending process for the North Birmingham market, with a focus around analyzing financial and credit data, structuring debt and developing associates to improve the financial wellness of their clients• Successfully managed the process of branch consolidation as part of the BBVA acquisition

• Manage the process of uncovering, recognizing, and meeting customer goals by conducting needs based conversations utilizing the Regions 360 process for both new and existing customers with a focus on consumer and business household growth, debt restructuring and investment/retirement planning• Consistently exceeds sales targets in the areas of loans, checking accounts, and cross sell to new and existing customers • Manage, coach and develop a team of 11 bankers in the areas of sales, referrals, and needs based conversations, to improve customer financial well-being, while providing excellent customer service• Oversee day to day operations of a branch with $76MM in deposits, while ensuring compliance with all bank policies, procedures, and financial regulations• Educate customers on new technology to make banking easierNotable Achievements• Top quartile performer in North Central Alabama in continuous successive quarters• $6.6MM rolling 12-month Loan Production and expanded credit card book• Graduated from Internal Leadership Program• Grew deposits by 8% overall• Significantly increased revenue investment income year on year by over 18%

• Managed the process of uncovering, recognizing, and meeting customer goals by conducting needs based conversations utilizing the Regions 360 process for both new and existing customers• Consistently exceeded sales goals in the areas of loans, checking accounts, and cross sell to new and existing customers• Managed and coached a team of 3 bankers and 5 tellers in the areas of sales, referrals, and needs based conversations, while providing excellent customer service• Oversee day to day operations of a branch with $50MM in deposits, while ensuring compliance with all bank policies, procedures, and financial regulationsNotable Achievements • #1 Performing Branch in N.C.Al, Q1 & Q3 2015, Q1 2016 • #1 Performing Branch in N.C.Al, 2015• #1 Performing Branch in company, Q3 2015 • Chairman's Club status 2015 & 2016• $5.8MM Annual Loan Production, 2015 & 2016 (200% & 153% Goal) • Elevated total branch performance from the fourth quartile of performers to the first quartile in my first six months including associates lifted to elite level

• Assisted manager in coaching of 4 bankers to achieve branch sales and service goals• Resolved escalated customer and associate issues in Branch Manager's absence• Monitored branch service quality levels• Assisted in scheduling staff, making hiring decisions, and reviewing and counselling staffNotable Achievements• $750,000 in investment sales in 2013 •Graduated from the Branch Leadership Academy

• Recognized and met customer needs by proactively contacting customers to offer appropriate products and services to new and existing customers • Referred customers to other lines of business when additional needs were recognized• Resolved customer issues either through direct action or referral to alternative branch or bank resources• Performed role of Loan Specialist & Investment Specialist, while meeting customer needs with a variety of products individualized to each caseNotable Achievements•Consistently ranked in top quartile for quarterly performance

• Managed the procurement, sell through, and distribution of Consumer Electronics for the UK’s leading trade only distributor with an annual turnover of $320 million• Vendor Management of the leading CE companies including LG, Monster Cable, Onkyo, Panasonic, Phillips, Pioneer, Samsung, Sony & Toshiba; as well as the development of ‘non-brand’ companies Hanspree & Videocon• Organized and implemented training for the sales teams to keep them abreast of any changes in products or sales strategies

• Managed existing relationships and programs in both Alabama and Florida, while perusing new opportunities for the MLSC brand• Represented MLSC in contract negotiations with schools, clubs, and townships totalling $60k

Eight week placement leading to a thirteen week assignment due to successful completion of initial project. Potential savings of $30,000 per annum produced through reformation of ordering processes and changing suppliers. Estimated savings of $60,000 per annum through creation of anti-fraud system, generating database of known fraudsters to prevent loss of turnover. After successful implementation of initial projects, moved to separate department and constructed user-friendly electronic order form for mass rollout to streamline the ordering process. Runner-up in Shell Regional Finals in the Project Assessment Competition.

Eight week placement with the United Kingdom’s leading kitchenware supplier. Created software to speed up uploading of items into the online shopping websites’ databases, such as Kelkoo and Amazon. Achieved significant increase in turnover, reduced time spent on uploading products my 75%, website editing. Winner of Regional Shell Finals in Project Assessment Competition. Named Regional Most Enterprising Student of 2004. Runner-up in Shell National Finals.

Responsible for mass upgrade on site dependent on users’ needs. Advised 150 users on day-to-day information technology issuesAlso employed June - September 2000 & 2001