20+ years experience in sales & service environments, across multi channel functions. Some of these channels consist of face-to-face, telephony, social media, email and business support. Working in a variety of fast paced inbound/outbound areas including customer service, retention, provisioning, technical support, and process improvement.Extensive leadership capability including HR related activities, which have been developed during a 20 year management period. Inspirational leadership style, coupled with a strong belief for people engagement. Really passionate about unlocking peoples potential, through utilising outstanding training, and coaching techniques. A highly diverse individual that influences stakeholders at all levels, from first line to board of directors.