Leading transformation of Product Model Operations within Oracle's Autonomous Health Framework. Evangelising and driving DevOps and product discover principals.

Responsible for ORAchk Health Check Program which delivers proactive warnings to customers about business critical problems before they experience them.Development of Oracle automated support services so customers can quickly and easily collect information necessary for automated backend processing of incident data by Oracle.- Developed ORAchk Universal Health Check Support program from rebranding of existing Oracle raccheck tool to ORAchk and re-scoping to cover whole Oracle Product Stack- Increased customer adoption by over 100% within one year through new and creative adoption strategies- Led a world-wide virtual team of Managers and Engineers to deliver new Health Checks for top problems from across the Oracle Support stack- Acted as ORAchk product manager, coordinating between Business and Development team to define and prioritize new product features and strategy- Developed new ORAchk product download page design, which became the best practice example used by other Oracle Support tools- Developed process for regular press releases with every quarterly update of ORAchk- Pioneered new ways to get ORAchk adoption KPI figures and built new dashboards to give the business easy access to adoption metrics- Presented webcasts with overviews of ORAchk to Oracle Customers (often several hundred customer attendees at a time)- Regularly presented internally about ORAchk strategy and adoption

Responsible for developing and executing on strategies for Oracle Support to reduce the impact of known issues to customers.- Drove program activities in the area of Problem Management, with a particular focus on enhancing Oracle Support's ability to detect problem signatures- Drove enhancements of internal systems to support Problem Management business requirements

- Map and gap BEA Service Request structure onto Oracle Service Request structure- Coordinate ww virtual team to development and deliver training to BEA Support Engineers on how to use Oracle Support Service Request management system- Baseline actual skills of Middleware Support organisation against Management teams expectation- Development of world wide multi-level training programs covering both technical and softskills for all Middleware Support Engineers- Roll out of training plans world wide- Development and regular reporting and communication ot Middleware Management team of easy to consume critical training adoption KPIs

Gareth is Chief Nutrition and Fitness Coach at CaloriesBurnedHQ.com, accomplished half marathon runner and black belt in karate. He has been helping people to achieve exercise, strength and weight loss goals for over 20 years. Gareth’s true skill is in taking the complex and making it easy.

Various roles in Support, 1st / 2nd / 3rd line, onsite support.

Delivering technical support for Informix database tools

Delivering outsourced technical support for Corel and Informix products