Gareth Collins Email & Phone Number

Toowong, Qld

Helping to bring awareness to customers the benefit of focus on support contracts on their critical IT environment. This is done through - Contract consolidation and simplification- Enhanced vendor management- Enhanced focus on customer success. Understanding that when a device fails it can have a detrimental effect on the business operations and it isn't just the IT department that will feel the effects.- Lifecycle management - While internal resources are focused on bringing innovation back to the business to help future growth we review vendor information to determine the lifecycle of all devices within the environment. We then bring the information back to the business in simplified findings so that educated decisions can be made in a timely manner and before an unsupported device can have an effect on the business.- Proactive thought leadership - As business reliance on IT becomes higher and as Hybrid Cloud becomes the norm it is imperative that the interconnects are a focus.

- To sell the Consulting Sales Portfolio across Vic Government and SMB market. - Indepth portfolio including Unified Communications & Collaboration, Network consulting, Microsoft services, Cloud services, Support Services(Mission Critial support), Remote Management Services, Sercurity Services, Virtual Destop Infrastructure.....- Extensive account management for both existing customers as well as new customers.- Weekly and Monthly Forecasting- Margin Management- Territory Management

• Responsible for US$12.5M annual revenue target that will be achieved by: – cross-sell, up-sell and negotiate support contract renewals with MDI, Government and CME customers;• Territory management and account planning;• Forecasting & reporting sales activities• Sell IT Multivendor support services solutions• Build and grow strong relationships with customers at Line of Business management and “CxO” levels;• Provide premier customer service and act as a trusted advisor;

In this position I was incharge of running the end to end re-inspections Insurance process. This saw me having to liase with customers, repairers and re-inspection mechanics to ensure that everything was completed and completed in ethical way. Analysis of situations and decision makeing was a key attribute in being successful in this position.