Gareth Connell Email & Phone Number

New South Wales, Australia

Wyong

Sydney, Australia

Sydney, Australia

Technical Escalations from 1st line agents, for consumer devices and networks. Some internal testing of applications and initiatives intended to be used by 1st line agents. Maintain and administrate internal Knowledge Base

Sydney, Australia

1st line support for consumer devices and networks

1st and 2nd level support for 1300 employeesUse of Active Directory to create, modify and delete/disable user accounts.Use of Exchange Management Console to manage e-mail inboxes, for example increasing or decreasing mailbox quota, assigning new SMTP addresses and forwarding mail from one mailbox to another.Use of Dameware 6 to remotely support users and resolve issues that may be difficult to resolve through pure phone support.Support and configuration of mobile devices such as… Show more 1st and 2nd level support for 1300 employeesUse of Active Directory to create, modify and delete/disable user accounts.Use of Exchange Management Console to manage e-mail inboxes, for example increasing or decreasing mailbox quota, assigning new SMTP addresses and forwarding mail from one mailbox to another.Use of Dameware 6 to remotely support users and resolve issues that may be difficult to resolve through pure phone support.Support and configuration of mobile devices such as Blackberries and iPhonesUse of Blackberry Enterprise Server to configure accounts to receive e-mails and calendar entries on Blackberry devices.Use of AMC Helpdesk in Citrix to assist users with frozen sessions and other issues they may face while using Citrix applications.Performing site visits to troubleshoot issues unable to be resolved over the phone, and to install new hardware/software and provide the appropriate information to users on site.Use of Opera, creating and disabling accounts, assigning permissions and troubleshooting interfaces utilised by Opera and its servers.Advanced troubleshooting of networks and hardware Show less