Gareth Dawson Email & Phone Number

United Kingdom

Emley, West Yorkshire, United Kingdom

Emley, West Yorkshire, United Kingdom

West Yorkshire

Helping change Weight Watchers members relationship with food for good.

Leeds, United Kingdom

Working as an Incident Analyst in the Retail Channel of the BIS Service Support team, I am responsible for ensuring the integrity of William Hill's enterprise services (including retail shops and central systems, desktop and mobile websites & gaming systems both in the UK and Internationally, mobile app support, Telebetting systems, CRM and Trading systems) minimising downtime, providing incident management and ensuring efficient, prompt restoration of service.Alongside the technical… Show more Working as an Incident Analyst in the Retail Channel of the BIS Service Support team, I am responsible for ensuring the integrity of William Hill's enterprise services (including retail shops and central systems, desktop and mobile websites & gaming systems both in the UK and Internationally, mobile app support, Telebetting systems, CRM and Trading systems) minimising downtime, providing incident management and ensuring efficient, prompt restoration of service.Alongside the technical elements of the role, I am responsible for ensuring clear communications with business stakeholders, internal support teams and third party suppliers.As the Deputy Lead of the Retail channel within the Service Support team, I am responsible for assisting in managing the day to day running of a small, specialised team providing service protection/restoration and 3rd line technical support for the William Hill retail estate consisting of over 2,000 sites across Great Britain and it's extensive central systems infrastructure. This includes providing "out of hours" on-call support and the production of detailed reports for senior management and business stakeholders.I have also spent 8 months specialising in live systems monitoring and continue to contribute to the ongoing improvement of procedures and processes surrounding it's provision. Show less

Halifax, United Kingdom

As part of Frogs School Improvement team I provide in-depth, bespoke technical help, advice and training, both in one to one and group sessions. Using a range of delivery methods, such as webinars, videos, documentation (often created to meet the specific customer needs) ,Skype and conventional phone the customers requirement can be met both remotely as well as in person on site.My role also includes delivering skills training within the company, having input into the development of the… Show more As part of Frogs School Improvement team I provide in-depth, bespoke technical help, advice and training, both in one to one and group sessions. Using a range of delivery methods, such as webinars, videos, documentation (often created to meet the specific customer needs) ,Skype and conventional phone the customers requirement can be met both remotely as well as in person on site.My role also includes delivering skills training within the company, having input into the development of the Frog software and the supporting services.At the very forefront of the role is the delivery of outstanding customer service, something which I pride myself on. Show less

As a Customer Support Engineer, working as a member of the Support Team, it is my responsibility to provide technical support and fault resolution to Frog's varied and enthusiastic customers.My role involves accurate capturing of information to aid investigation in faults leading to their resolution, providing help and advice on the use of the Frog Software.

The purpose of my role is to provide a 24 hour single point of contact and 1st line, along with some 2nd line, support service to the computer and communications system users facilitating the restoration of normal service with minimal business impact upon the customer within agreed service levels and force & departmental priorities. My duties included: Providing a professional and effecient service desk facility to users of force computer and communication sytems.Carrying out first line… Show more The purpose of my role is to provide a 24 hour single point of contact and 1st line, along with some 2nd line, support service to the computer and communications system users facilitating the restoration of normal service with minimal business impact upon the customer within agreed service levels and force & departmental priorities. My duties included: Providing a professional and effecient service desk facility to users of force computer and communication sytems.Carrying out first line analytical, diagnostic, technical support and fault rectification service for reported system faults, failures and queries. Ensuring the proper and accurate recording of incidents to allow performance measures in respect of staff resouce usage, service delivery and performance to be indentified and fault mapping to be undertaken thereby achieving best value. Assessing incidents when reported to the Service Desk and ensire the appropriate business and technical recovery procedures are invoked at the earlies opportunity. Ensuring all IT systems within the Force IT Infrastructure are backed up on a daily basis and to take appropriate measures in the event of any failures. To identify, monitor and ensure rectification of problems pertaining to all operational computer equipment ensuring SLA targets are met, and perform routine maintenance. To maintain a current directory of third party contacts. To identify, record and report upon definiencies in training that negatively impacts upon the user of computer systems and applications. Liaise and consult with Force users, internal and external technical staff, engineers and suppliers to identify and rectify matters of system or equipment failure and take the neecessary action required to ensure reliable system availability for all users. To 'act-up' and carry out supervisory tasks and respnosibilties when on shift without a supervisor. This includes the creation of Handover documents and insuring the completion of job schedules. Show less

As a Computer Installer my duties included the installation of computers and peripheral devices,and the diagnosis and resolution of faults with hardware and software assets. I was required tomanage my own workload when regularly working alone and on more than one occasion I wasresponsible for completion of a task that included meeting deadlines, being responsible for ateam and liaising closely with the customers face to face as well as over the phone.When assisting the… Show more As a Computer Installer my duties included the installation of computers and peripheral devices,and the diagnosis and resolution of faults with hardware and software assets. I was required tomanage my own workload when regularly working alone and on more than one occasion I wasresponsible for completion of a task that included meeting deadlines, being responsible for ateam and liaising closely with the customers face to face as well as over the phone.When assisting the engineers in the Repairs Workshop my duties included taking responsibilityfor the repair of equipment and it's return to either stock or the relevant customer, along with theliaison with external suppliers and the IT Stores to ensure the required spares and replacementswere obtained efficiently. Another of my duties whilst working as a Computer Installer was topresent a professional, polite and competent face of the IT Department, which I took very Show less

As a Technical Supplies Officer my duties included the accurate capture and input of data and the responsibility to audit the stores systems to ensure the continued accuracy of the data held within. Personal responsibility for liaising with external suppliers to ensure correct parts and equipment was ordered and supplied within the required time frames to ensure that the Repairs & Installation team and the Radio teams could perform their roles. I was also responsible for the return and… Show more As a Technical Supplies Officer my duties included the accurate capture and input of data and the responsibility to audit the stores systems to ensure the continued accuracy of the data held within. Personal responsibility for liaising with external suppliers to ensure correct parts and equipment was ordered and supplied within the required time frames to ensure that the Repairs & Installation team and the Radio teams could perform their roles. I was also responsible for the return and replacement for faulty equipment, again requiring me to liaise with external suppliers. After 12 months in the role, due to the retirement of the Senior Technical Supplies Officer, the Technical Supplies Officer post had it's duties expanded to included the supervisory aspects of the senior role. This included ensuring sufficient staffing levels and arranging and carrying out detailed stock checks outside core hours. Show less

As a Stock Controller my duties included accurate capture and input of data in a variety ofcomputer based applications, the responsibility for supervising a team of stores staff during theregular 3 day stock takes, ensuring that deadlines were met and that work was completed to ahigh standard.

7 Gcse'S, Math; English Litrature, Englist Language, Science, History, German, Design Realisation

Module; It Studies