Delivering high profile services to provide tangible economic, community, and environmental benefits. Responsible for determining the operating strategy, business plan and for providing the leadership to ensure organisational aims, objectives and service standards are achieved. Fully P&L accountable for £10m Revenue/ £11m Capital/250 People.. STRATEGIC LEADERSHIP:* Led the start-up of a new limited company (30 staff), writing business case, business plan and managing the public to private sector cultural change. The first of its type.* Achieved Investors in People accreditation for team and directorate. Recognised for ‘very effective practices consistently applied enabling staff to perform at their best’. 19 staff awards since 2010 (including employee & team of the year)DRIVING PERFORMANCE & EFFICIENCY:* Delivered substantial financial savings, of £2.5M or 22% per annum in current role. * Awarded the ‘Customer Service Excellence’ standard - One of only two frontline services to achieve accreditation nationally. * Strong commercial experience private/ public sector. Successful in winning new business and contracts to achieve year on year income growth of 17% per annum. BUILDING PARTNERSHIPS:* Creates cross sector partnerships which deliver results. Recognised by the Home Office as an ‘exemplary service’ providing best practice and ‘an example for others to follow’.* Worked with both clients and contractors to deliver mutually beneficial service solutions including, the FA, NHS, Dane Plus, Utility Companies, Probation Service and more.CHANGE MANAGEMENT:* Set commissioning strategy to transform service delivery. Selectively outsourced services. Closed public toilets. Completed transfer of assets and staff. Positively received by staff, union, public and political groups.* Delivered capital schemes with multiple investors and stakeholders to regenerate 4 Parks, over 50 Play Areas and to complete refurbishments to Crewe/Macclesfield Crematoria.

Led a multi-disciplinary, multi-site team of (90 people, 5M revenue and £3M capital budget) to deliver grounds maintenance, street cleansing, open space development and bereavement services. Improved financial and operational performance securing new business and selectively outsourcing business operations. FINANCIAL MANAGEMENT: Improved productivity and reduced costs to reduce service cost by 10%. Through business generation and effective contract management generated over £300K of additional income.OUTSTANDING PERFORMANCE: Dramatically improved the quality of public open spaces leading to 8 national and regional awards for outstanding performance. Increased public satisfaction in parks, open spaces by 11%.SERVICE TRANSFORMATION: Transformed cleansing services from one of the poorest performing services nationally to one of the top performing services. Public satisfaction increased by 12%. The Audit Commission noted the ‘radical improvement’ and that ‘Residents have noticed tangible improvements in the service’.COMMUNITY ENGAGEMENT: Recognised by the Audit Commission, Encams and the Home Office for recruiting over 200 volunteers and for 'engaging local businesses and community groups to build vibrant communities'.PROJECT MANAGEMENT: Delivered complex projects involving numerous stakeholders and financial including the restoration of Congleton Park rated as the 11th best free attraction in the North West by 'Visit Britain'.IMPROVING TEAM PERFORMANCE: Championed continuous improvement, improving capacity and capability across the service. Received the authority’s 'Team of the Year' and ‘Customer Service Excellence’ awards in 2008/09.

Led professional teams, operations and sales performance for 7 Boots Opticians stores. Full P&L responsibility for sales turnovers exceeding £5 million and £1.5 million expenditure budget. Rapid career progression from graduate trainee to Area Manager.OUTSTANDING ACHIEVEMENTS: Won 3 Boots Store of the Year awards and consistently placed the Manchester flagship store within top 3 stores nationwide on all key performance measures. COMMERCIAL MANAGEMENT: Successfully delivered profitable, efficiently run and effective store operations, achieving sales targets, controlling costs and meeting all performance indicators. STRONG CUSTOMER FOCUS: Supported, developed and coached staff to enhance skills capabilities and give team members a clear sense of purpose. Encouraged staff to excel in all aspects of customer service delivery.STAFF DEVELOPMENT: Completed area management programme delivering innovative store and marketing projects. Created, developed and implemented a performance improvement programme for junior managers.

Managing the provision of secured/unsecured personal loans and debt recovery.