Gareth Gilfillan Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

• Assisting senior mechanical engineers with design calculations, report writing, mark-ups and specifications, using tools such as IESVE and NBS Chorus.
• Prepared concise documents for building services teams extracting relevant information fromeach of the following; BCO Guide for Specification, BREEAM New Construction for Non-DomesticBuildings, and Building Regulations.
• Undertook Passivhaus, Building Information Modelling, and NEC4 project management training.
• Lead mechanical design engineer on multiple projects including new build offices and refurbishments.
• Responsible for delivering a diverse range of projects within Northern Ireland which involve mechanicaldetailed design inclusive of drainage, water, heating, cooling and ventilation, surveys, andenergy modelling of.
• Surveying projects include inspecting mechanical equipment for condition reporting, pre-acquisitionreports for clients, and asset collection to feed into preventative planned maintenance schedules.

Belfast, Northern Ireland, United Kingdom

• I was the first point of contact for personal banking customer queries, delivering excellent customer service; whilst always keeping customers’ needs and financial goals in mind.
• A key part of my role was to educate customers on the digital channels available, enabling them to carry out their own banking needs and support them in choosing options that work best for them.
• This required me to have a very detailed knowledge of the financial products and services within the bank to help resolve complex customer queries.
• I also learnt how to use a number of systems used by the bank and to process the systems while communicating with customers.
• I regularly took part in meetings aimed to improve processes and procedures to maximise customer satisfaction and efficiency.
• I was often the number one in my team for average chat times and the number of secure messages closed per day. Having a thorough knowledge of the banking products and systems allowed me to deal with queries quickly and.

Belfast, United Kingdom

• I was the first point of contact for customers contacting the bank, and my main responsibility was resolving as many customer queries and complaints as possible at this point. This began with taking the customer.
• I am adaptable to all types of customer needs, using my extensive product knowledge. For example, to help elderly customers use online banking or to provide guidance to a customer starting out on the property ladder.
• I was praised for putting the customer at the heart of everything I did and using my initiative to come up with unique solutions to customer queries. I have confidence in my knowledge to make independent decisions, in.
• I was commonly the number one in my team for average call times and after call work. I dealt with the queries as fast as I could, benefiting both the customer and me, but never letting the customer experience drop. I.

Belfast, United Kingdom

• As Senior Team Member, responsible for opening or closing the store and the security thereof
• Working as part of a team serving customers and dealing with customer and staff queries
• Handling cash and credit transactions and balancing the tills at the end of the day
• Fully involved in stock replenishment, packing of freshly baked goods and cleaning the shop at the end of the day
• Conducting food safety tests at the start of each shift and throughout
• Handling and resolving customer complaints, or referring to the store manager when a customer requires this

Edinburgh, United Kingdom

• I worked on a research project investigating the mechanical properties of Sus skin, at Heriot-Watt University.
• This project was funded by a bursary I secured from the Institute of Mechanical, Process and Energy Engineering.
• Various tensile tests were performed on specimens, establishing whether or not preconditioning is a required step in the process.
• Histologic specimens of the tested skin were produced by a colleague; to enable the investigation of collagen fibre orientation in the various layers of skin.
• The findings from this research will further a collaborative project currently being undertaken by my supervisors, Dr Michael Crichton and Dr Yuhang Chen.

Pennsylvania, USA

• I gained a three-month placement as Ceramics Director and Counsellor in Camp Wayne, Pennsylvania, USA
• Supervised ten 10-year-old boys at the traditional overnight camp
• Each week a different age group (7-15 years old) would make a ceramic project I designed in my class
• Led Hobby Hour, where a number of the children would again come to my Ceramics Class to make additional items
• The Camp held a Parents Weekend when the parents of the boys joined us. I am pleased to advise they were impressed by my Ceramics Class and the items their sons had made
• Worked with two other counsellors each evening to get 10 excited and energetic boys to quieten down at bedtime

Northern Ireland

• Visited selected Retail stores (mostly Tesco) to buy age-restricted items for example; alcohol and bladed items
• The purpose was to see if I was asked for identification. As I am under 25, this is a legal requirement in the UK. If I was not, I then had to ask for and advise the Store Manager
• Worked to strict time deadlines by visiting several stores per day across Northern Ireland
• Completed a report after each store visit. Developed my communication skills, both verbal and written

Master Of Engineering In Mechanical Engineering With Distinction

Awarded Deputy Principal’s Award for academic excellence in 2017-2018 and 2018-2019. I was awarded a direct entrant place into Year 2 of.

Grammar School

Activities and Societies: Appointed Prefect in my final year. Achieved Bronze, Silver and Gold Duke of Edinburgh Awards. Selected by my.