Gareth Hooper Email & Phone Number

Torrance, Ca, Us

Scottsdale, Az, Us

Plano, Tx, Us

WorldVentures is a privately held, direct sales company specializing in travel. Revenue $926 million. Offices in the USA, Holland, Hong Kong, Singapore, and Australia. Operating in 34 countries. 600,000 Representatives and Members.Major accomplishments:• Reduced payment processing fees and fraud by $10 million annually by implementing advanced fraud prevention solutions and consolidating payment gateways and acquirers.• Saved $1.8 million annually by optimizing the AWS Cloud Infrastructure, improving performance, adding auto-scaling to handle peak demand, and using reserved instances.• Decreased technology spending by $1.2 million annually by renegotiating technology contracts (such as Adobe, Microsoft, Salesforce.com, and New Relic) to produce more and cost less.

Richardson, Texas, Us

AdvoCare International is a privately held, direct sales company specializing in nutritional supplements. Revenue growth from $82 million to almost $1 billion during my tenure with the company. 1.6 million Distributors, Preferred Customers, and Retail Customers.Major accomplishments:• Increased new account signup completions by 35%, lead conversions by 30%, and overall sales by redesigning and streamlining the company’s websites. Upgrades included adding CMS functionality (Sitecore), multi-language support, and better analytics.• Improved customer engagement by implementing a mobile strategy, which created speed optimized mobile-enhanced versions of all the company’s websites and apps. Resulted in more websites visits via mobile/tablets vs. traditional desktops/laptops.• Boosted new account signups and retention by creating/executing a Preferred Customer program. 100k+ distributors were migrated to Preferred Customers to increase their lifetime value, improving their renewal by 32% and order rates by 28%.• Mitigated credit card fraud saving $1.5 million annually by implementing advanced fraud prevention measures, and reduced payment processing fees by $1.4 million annually by reducing risk and almost eliminating downgrade fees.• Supported exponential growth by upgrading/replacing all of the company’s IT infrastructure and implementing one that could predictably/quickly scale. Integrated Oracle’s flagship Exadata high performance database platform, allowing Distributors to see their commission updated every 3 minutes vs. every 3 hours and see real-time data vs. data that was updated once daily.• Expanded/upgraded the Oracle E-Business Suite ERP to add modules and functionality which improved employee productivity, order fulfillment and multiple shipping solutions, providing real-time analysis of order status and inventory levels.• Reduced overhead costs 33% by using Amazon AWS cloud services for many infrastructure needs.

Plano, Texas, Us

An international, privately held direct sales company specializing in nutritional supplements and skincare. Revenue growth from $50 million to $250 million during my tenure with the company. Offices in the USA, Holland, Mexico, and South Africa, and operating in 27 countries. 100,000 Distributors and Retail Customers.I lead the global Information Technology organization and was responsible for IT strategy and execution.Major accomplishments:• Established all IT systems/operations for distribution centers during international expansion to Holland, Mexico, South Africa, and Israel. Added multi-language website support, enabled multi-currency support, allowed cross-country Distributor sponsorships, and added all enhancements necessary to comply with local country tax and regulatory laws.• Planned and executed an IT turnaround strategy which included implementing new website and database technologies, implementing staff training and mentoring programs, becoming PCI compliant, and reducing IT operating expenses by 45%.• Increased Distributor success by designing/implementing key tools, such as a streamlined personalized retail website, email tools for contacting retail customers and downline Distributors, and numerous reporting and progress tracking enhancements.

Denver, Colorado, Us

• Led the management teams involved in evaluating, designing, implementing, and maintaining solutions and strategies across the enterprise to ensure the high availability of the company’s server, storage, and systems management infrastructure.• Developed and administered budgets, negotiated contracts, established business partnerships, evaluated server, storage, and systems management technologies, selected and managed vendors, and oversaw purchasing. • Established server, storage, and systems management standards and defined and documented build and business recovery procedures.

Denver, Colorado, Us

• Led the client server engineering teams working on all aspects of the desktop (3,000) and Windows Server (200) infrastructure located in the USA.• Developed and administered budgets, oversaw purchasing, partnered with business users, and selected and managed vendors.

Denver, Colorado, Us

• Led the network teams involved in the implementation, management, and administration of the network, server, desktop, security, and storage infrastructures located in the UK, Europe, Asia, and Australia.• Recruited, developed, trained, mentored, and directed the efforts of a staff of 18. This included defining roles, identifying staffing needs, setting staff objectives, and performing annual appraisals. • Developed and administered budgets, negotiated contracts, selected and managed vendors, and partnered with business users.