Provide critical business information support to Chief Controls Office leadership to develop control briefing material for various executive control forums, regulatory exams and ad-hoc requests. Liaison with senior stakeholders to create and gather relevant material, identify control topics and check and challenge submissions.

Served on the leadership team of a 300-person organization. Managed teams totaling 30-50 people across the U.S. Supported Consumer Banking products with primary focus on pricing, payments, disclosures, statements and rewards for ~45mm credit card and debit customers. Agile in adopting and building teams to meet changing organizational needs.Key team functions:• Control Monitoring - responsible for requirements, procedures and execution of ~300 critical quality monitoring routines to ensure compliance with Regulatory, Legal and Strategic rules. Critical partner with Compliance and Operational Risk teams supporting monthly reporting, internal audits and inquiries from OCC and CFPB. • Defect / Project Management - accountable for requirements and testing of technical development efforts related to core system defects and platform/program changes to ensure compliance and accuracy. • Data Management – served the data analytic and automation needs for the division and key business partners including control report development, production database feeds and adhoc analyses.• Account Remediation (’10 -’14) - execute monetary restitution and customer communications connected to system/process defects, issues and natural disaster relief efforts. • Statement Marketing Operations (’11) - responsible for implementing all message, insert, and access check campaigns within the Consumer Card statement channel• Pricing Operations (’08 – ’11) – retained responsibility for this team from prior role while taking on additional functions.

• Served on the leadership team and managed multiple data analytic teams responsible for operational execution of complex, portfolio wide Change in Terms, Default Pricing, Student Graduation and adhoc analyses for North American Consumer Credit Portfolio. • Accountable for lead file development and maintenance of user controlled system parameters to identify accounts and data conditions which met approved strategy criteria. • Partnered with Service Delivery and Technology teams to develop, test and implement rules and file formats to apply data changes into production. • Coordinated notification of changes through Direct Mail and Statement Insertion channels. • Critical partners for system development projects impacting Consumer Card Pricing.

Managed a team responsible for components of operational execution of complex re-pricing strategy programs and other Change in Terms initiatives for North American Consumer Credit Portfolio.• Critical partner for system development projects impacting Consumer Card Pricing including the merger of Bank of America and MBNA portfolios.• Supported MBNA Canada pricing team in both executing strategies, and developing associates to manage assigned programs.

Served as Owner/Administrator for Cash Activation Database (Informix). Created and maintained suite of program performance reports. Represented system development projects impacting promotional pricing system and vendor files.

Responsible for reporting and analytics related to associate incentive tracking and call volume projections. Provided coaching through call listening reviews