Gareth Pugh Email & Phone Number

Working alongside a fantastic team to ensure that our existing Unum customers are aware of our value add services.

Basingstoke, England, United Kingdom

Leading the Benni proposition within Unum. Development of Sales strategy, including building and managing partnerships with key intermediaries. Ongoing review of these partnerships through direct meetings with intermediaries and Sales Division. Setting of and monitoring sales targets for Sales team.Oversight of the Benni Operations Team. Creating and managing targets for existing business growth and cross-sell of new business to existing customers. Responsible for third-party relationship management and adherence to consumer duty principles. Risk and competency management.• Increase of existing business of 150% premium between 2021 to 2022 and predicted increase of 125% additional income for 2023• Successful implementation of partnership strategy. Increase in pipeline and closure activity over 9 months leading to additional Unum premium and becoming technology provider of choice for panel of intermediaries• Management of significant block of Unum business via benefits technology• Numerous cross-sell successes ensuring that all existing Benni customers have a core Unum benefit• High customer satisfaction leading to growth of client due to decision to bring other areas of the business to Benni. 300% growth in client resulting in a large growth in premium for Unum• Increase in voluntary and flex benefit participation year-on-year to ensure continued profitability• Maintain market knowledge through relevant online publications including Employee Benefits and Cover• Relationship management for SaaS service provision and third-party providers• Capacity planning and cost analysis

Basingstoke, England, United Kingdom

Launching a new proposition within the Unum business to offer voluntary employee benefits to the UK market. Working directly with the SME market and with key Brokers to determine the correct benefits offering for companies, selecting from a portfolio of employee benefits offered through Benni and complementing these with additional benefits either already in place or launched alongside. Setting up and managing benefits platform, rewards and perks site, as well as analysing data output to look for trends and potential for increased participation. Managing a team of enrolment specialists to help educate and communicate to employee population about existing and upcoming employee benefits.• Managing client relationships through implementation of new benefits offering and renewals. Working with multiple company stakeholders to ensure that all parties are aware of upcoming changes. Planning engagement activities alongside current company communication plans and using experience to offer additional communication methods.• Negotiation and delivery of new benefits provisions, including Cycle to Work scheme and Rewards offering.• Management of Pension selections and knowledge of auto-enrolment process• Working with the UKs largest Broker to plan and deliver project timelines• Undertaking employee communication and education sessions on a group and one-to-one basis to assist in understanding of employee benefits.• Responsible for maintaining team competence in non-advisory, regulated environment

Basingstoke, Hampshire, United Kingdom

Successful implementation of new claims model. Responsibility for the sign off and technical guidance of multiple products new to Claims Team. New business meetings and pitches. Effective onboarding and implementation for new to market schemes, including in-house working and process development. Leading operational goals and supporting Claims Manager in management of staff and strategic client partnerships.• Piloting of new claims model with successful implementation across the business. Significant restructuring of the business requiring support of staff through change process and development of new processes • Introduction of new products within the team and led the training, including the development of a ‘ramp-up’ plan and operational targets. Key partnership with product re-insurer and redesign of risk framework• Successful onboarding and implementation of one of the largest companies in the retail/food industry to ensure that they can successfully manage their absences and report these to Unum. Working in-house with their systems to provide a personalised and bespoke service, as well as balancing the commercial and business requirements of a changing department at Unum• Successful implementation of a large government firm with a focus on privacy and data security. Process design and customised procedures to ensure confidence in business and protection of sensitive staff data. Regular review meetings to ensure that processes are working and adjusting as required.• Highly effective intermediary and client relationships leading to a 100% service and satisfaction rating in recent intermediary survey• Regular 1:1s and performance reviews with staff members, implementing new performance review model with a focus on empowerment of staff to lead their own development

Basingstoke, Hampshire, United Kingdom

Sole operational responsibility for managing a team of Claims Management Specialists and an average block of 700 claims. Accountability for business scorecard with attention to key metrics and high value claims management. Key account relationships with intermediaries to achieve account retention, alongside work with our sales department for cross functional successes. Final sign off for claims decisions ensuring correct use of resources and application of policy terms, ensuring a fair and customer focused approach at all times.

Basingstoke, Hampshire, United Kingdom

Technical expert for the team with responsibility for coaching and staff reviews. Signing off decisions and deputising for Claims Manager. Ongoing management of an allocation of claims with company key clients requiring regular meetings and conflict negotiation.

Basingstoke, Hampshire, United Kingdom

Responsible for the strategic development and co-ordination of enrolment activities as part of a new proposition for the company.

Basingstoke, Hampshire, United Kingdom

Managing an allocation of claims for specific intermediaries and their clients. Assessing Group Income Protection claims that occur from a variety of different conditions both psychological and physical. Attending meetings with Intermediaries and Employers.

Basingstoke, Hampshire, United Kingdom